Q: Hello, Thanks for bringing this deal to AppSumo.
Deal looks good but few questions before I jump into:
1) Is Agency plan (100 sub-accounts for 100 customers) available to all Tiers or only for Tier-3?
2) What happens after 100 sub-accounts are consumed? You mentioned in your other comments that you will discuss it on case to case basis. I want to know you will increase this limit to LTD buyers or you will charge extra for increasing this limit once its consumed? And if there is extra cost to it, it will be one-time or MRR?
3) Where can I see the complete exhaustive demo of this software?
4) Emails are sent using your server's SMTP or we have to enter our SMTP details? If it's our SMTP, how many SMTP servers we can enter per domain / sub-account?
5) Can this tool be used for cold emailing?
6) Do you block any sub-account OR my main account for any reason? And can I know the list of reasons for which you can block any account or main account before hand before I buy the deal?
7) What level of automation is supported (any demo)? What all I can do with the automation?
8) How does this tool compare with Automizy or Uptics?
9) Since how long this software is in the market?
10) Is there a FB group for the community / users of this tool where ideas are discussed, help can be seeked from other users? If yes, can you provide the link to FB group?
Looking forward for positive reply so that I can jump into the deal.
Thanks
Marina_Acumbamail
May 15, 2024A: Hi!
Thank you for your interest in our tool! 🙌
1) Yes, the agency feature is available for all 3 license tiers, same conditions as stated above on the FAQs (limit of 100 subaccounts).
2) It depends if you're going much beyond those 100 or not, but it really depends on each case and it has to be considered separately for each case. Normally, what we would advise is that you purchase another account and get the agency feature, as we consider 100 subaccounts for an agency account, lifetime, is a pretty generous offer.
3) Unfortunately, we don't have an exhaustive demo of the tool, but you can sign up for free and try it for yourself first: https://acumbamail.com/en/register/. Some features included in the deal, such as Facebook audiences, or email workflows are not included on the free version though. You can also watch our video tutorials to get a grasp of how Acumbamail works (they're in Spanish, but you can see the UI): https://www.youtube.com/channel/UCTBXceaOBLUqC0bdUXc2PDA
4) We do not allow the use of other SMTP services within our platform.
5) It is very important that you import your own email lists with potential or existing customers that have previously agreed to receive your emails to comply with the EU's GDPR and Can-Spam Act in the US. So, in that case, cold emailing wouldn’t be allowed.
6) We don't allow spam or phishing, and we block accounts or subaccounts at your discretion, carefully going over each case. We cannot disclose the exact factors due to security reasons. You can check our terms and conditions for more information: https://acumbamail.com/en/terms-of-use/
7) You can see the full set of features of our automations here https://en.soporte.acumbamail.com/article/60-crear-automatizaciones. We also have a robust API system to complement these email workflows.
8) Emails are sent using our server's SMTP. You can enter as many domains/subdomains for your SMTP sending.
9) We have been proudly providing our service from Spain since 2013 :)
10) I am sorry to tell you that there is no Facebook Group at the moment, but we are open to suggestions!
Cheers,
Marina
Hi again!
Sorry, I just realized I didn't reply to your Automizy and Uptics question.
Here is what I replied to another Sumo-ling about Uptics:
I've looked into Uptics and it seems it is a very powerful tool indeed. I think what differs from Acumbamail is that is more catered to sales teams rather than a marketing platform. Here you have the rundown:
Similarities: multi-channel sequencing (email and SMS), optimization tools for lead management, unlimited users for an account, advanced analytics (email, SMS, lists).
Differences: We don't include outbound and inbound calling or CRM features, but this deal includes all features Uptics only offers with their Scale plan: AB Testing, up to 20 sequences... We offer features that are valuable for marketing teams that Uptics doesn't, such as Facebook audiences, transactional email, native integrations with the main eCommerce platforms... It really depends on what you're planning to do with both tools if you're more on the sales side or on the marketing side.
And about Automizy:
+: Automizy's email editor looks a bit simpler than ours, as it doesn't seem to include dynamic design blocks such as GIFs, countdown timers, icons, stickers... Their email templates look simpler than ours as well (they only offer 20, we offer more than 800): https://help.automizy.com/en/articles/3100406-showcasing-email-templates
-: They have advanced triggers for the email workflows that we do not, such as an abandoned chart for eCommerce (but you can integrate that using our API).
You can compare here both:
https://help.automizy.com/en/articles/3343194-build-an-automation
https://en.soporte.acumbamail.com/article/60-crear-automatizaciones
Thank you!
Cheers,
Marina