Q: Phishing attack notice - no reply from support?
I write here, frustrated after sending 4 support emails and 0 response (as other AS users have experienced).
I received a security email from Netcraft:
"We have discovered a phishing attack on your network.
hxxps://newsletter.XXX.org[.]au/url/ver/804533476/3250052/1e615ff68e8364ee35ff70b44c271e9e/ [185.2.150.182]"
GSC email, "affected pages have been demoted in Google’s search results"
I emailed your support y'day, no reply. Advice on AS is consistently: "If you haven't received a response, please provide your email." This pattern of poor support is unacceptable.
My 3 emails in March were about features, not urgent, but a security issue should be considered a priority, deserving a response. I shouldn't need to publicly post my email ad. before Acumbamail actions support.
Please address the phishing attack notice, respond to my email.
Alicia_Acumbamail
Jun 6, 2025A: Hi jdee,
Thanks for your question. We want you to know that we understand your concern.
Sometimes, Google launches a false positive, and although we correct it as soon as possible, the warning may still reach any domain that points to it.
You don't need to do anything, and it doesn't affect the reputation of your domain in any way.
Best,
Alicia