Q: The limit for automated workflow seem to be 20.
Our email workflow has 26 triggers, or rather 26 transactional events (order/subscription/wallet etc) wherein we will need to initiate email through API. Would these be 26 workflows ?
Basically I am trying to understand if the workflow limit is for automated workflow only or does it also include straightforward transactional emails too (which do not require workflows as such)

Marina_Acumbamail
May 15, 2024A: Hi!
In this case, transactional emails such as order, wallet, etc. would be separately using our SMTP server. Here you have more info: https://en.soporte.acumbamail.com/article/69-configurar-el-envio-de-email-transaccional
So, yes, you're right, the automated workflows don't include straightforward transactional emails, so you can create your 20 automated workflows and 26 transactional events without any problem.
If you have more questions or would like to get more specific on what you'd need, reach us at support@acumbamail.com and we'll be happy to guide you through it!
Cheers,
Marina