One email sent and I'm canceling...or unable to cancel on my own.
This product is misleading and not user-friendly. I sent one time-sensitive email. All went unopened. Customer service takes 24-48 business hours to respond. I asked for a refund, and was given a tutorial and told to "you can make anti-spam adjustments to improve the deliverability of your emails and get the most out of your tool." I asked a second time, and was denied, which...okay, fine. I wanted to cancel the account, but there is no option to cancel, close, or deactivate. So, now I'm waiting another business day to get this account closed. Zero tacos.
Alicia_Acumbamail
May 21, 2025Thank you for sharing your experience. We understand how important it is for time-sensitive emails to be delivered effectively and for the platform to feel intuitive from the start.
We apologize for any confusion around the cancellation process and the delay in our support response. Our goal is to provide helpful guidance—including deliverability tips—to ensure users get the most value out of our tool.
We’ve taken note of your feedback and are actively working to improve our user experience. If there’s anything else we can do to make this right, please don’t hesitate to reach out.