High pricing and no GDPR compliance
After lot of hesitation, I finally bought a Tier3, only way to get custom domain and smtp. I was confident that some efforts were effectively done around GDPR compliance. Until I find an old Ltd for AH on another Ltd platform, 1 years ago. The Tier3 was $100 less with same nb of workspaces and more storage. A good sales vibe here would have been to provide 2 or 3 workspaces with whitelabel for less.
But that's not what made me refund. One year ago, there were already some discussion and "commitment" to work on GDPR and get compliance "in some months". Today that's still not the case, and GDPR compliance is not only a matter of data storage, it's also processes. So I believe AH will not be ready for European business, and European customers of businesses working with AH, before some months, or worst, years. I can't get a $400+ lifetime deal I will never use, because I'm pretty sure in some months we will all be able to create our own agency software. Bad vibe for AH and me. That's it.
Rashik_AgencyHandy
Apr 14, 2025Hey, that deal was a year back so it was almost an MVP product. We priced it as it was then.
As for GDPR, it got delayed quite a bit because when we had an initial consult we realized there's a lot of work to be done on our end. Maintaining development and this work made it quite a bit lengthier than it should have been.
Having said that, we are in 10th week of our compliance setup with a law firm right now. We are going through every little details and it takes time because they are making us not compliant throughout the organization including how we handle our info.
I can understand that the frustration regarding this taking time but I can assure you that if you stick with us, you'll surely use it in the coming months.
As for your own software, that's applicable to almost anything in this tech world. If you have the knowledge and resources, it's obviously best if you build something custom.
Happy to show you any proof of our GDPR progress proof as well if you want. Hope you'll reconsider and give us another chance.