A: Hey Dottorluca19,

Awesome, glad to hear you're loving the software and that you've booked a call with the team – looking forward to connecting!

That's a really important question about agent handoff via the WhatsApp MCP. Here's the current situation and what's planned:

1. Conversation Visibility: Yes, you absolutely can see the full conversation history between your AgenticFlow agent and the end-user on WhatsApp. All interactions are logged and viewable within the agent's interface on our platform.

2. Current Manual Intervention: While not a seamless "live takeover," you can manually intervene. You can see the incoming messages in the agent chat log. To respond yourself, you could potentially click the "Use Agent" button (which normally lets you chat as the agent) and type your human response. The specifics of how/if this gets sent back via the WhatsApp MCP depend on the exact agent flow setup, but it's not a dedicated handoff feature.

3. Dedicated Handoff Feature: A true, seamless "human handoff" feature – where you can pause the AI mid-conversation and take over the live WhatsApp chat directly from the AgenticFlow interface – is not yet implemented.

4. Future Plans (What we're thinking): This is definitely on our radar! We envision a system where:
- The agent can identify situations needing human help (based on rules or AI detection).
- The agent can apply a label (e.g., "Needs Human") and potentially escalate the conversation.-
- You would get notified, see any context notes from the agent, and then be able to jump in and take over the conversation directly.

5. Roadmap Request: Strong community interest helps us prioritize! If seamless WhatsApp handoff is critical for you, please add your specific requirements or vote for an existing request on our public roadmap: https://agenticflow.featurebase.app/

So, while you can see the conversation and manually interject to some extent now, the smooth, integrated handoff feature is something we're planning for the future based on feedback like yours. Definitely bring this up on your call with the team too!