A: Hey Mancinelligf,

Thanks for your interest in Tier 4 and the Multi-Agent Add-On, and for these very important questions!

1. Quality of AI Response & Self-Assessment:

The "quality" of an AI's response in AgenticFlow largely depends on:
- The LLM Used: You can use our built-in economical models or BYOK for SOTA models (GPT-4, Claude 3.7, etc.). The better the underlying model, the better the potential response.
- Your Prompt Engineering: Clear, detailed instructions to the agent/LLM are crucial.
- Knowledge Base (RAG): The accuracy and relevance of the data you provide for the agent to reference.

Our "Self-Assessment": We continuously evaluate the effectiveness of our platform in orchestrating these components. We don't "self-assess" the LLM's raw output quality (that's up to OpenAI, Anthropic, etc.), but we focus on how well AgenticFlow enables you to get quality responses through good prompting, tool use, and knowledge integration. The Multi-Agent system, for instance, aims to improve quality by having specialized agents handle specific parts of a task, reducing the "tool chaos" that can degrade single-agent performance.

Evaluation Parameters:
- We track platform uptime, API success rates, and processing speed. For AI quality, we rely on industry benchmarks for the LLMs we integrate and user feedback on the platform's usability in achieving desired outcomes. The Multi-Agent system's success will be measured by its ability to reliably complete more complex tasks than a single agent.

2. Additional Workspaces for Tier 4:
The AppSumo Tier 4 LTD provides one primary workspace. If you need additional, completely separate workspaces (e.g., for entirely distinct business entities with separate billing/users), those would typically require separate plans or LTD codes.
We have plan for project level split in a workspace and it needs to balance with other priorities (currently focus on MAS & Copilot).

3. Refunds (AppSumo LTD & Multi-Agent Add-On):
AppSumo LTD: This is covered by AppSumo's standard 60-day refund policy.
Multi-Agent Add-On (Paid Directly to Us): Yes, if you refund your main AppSumo Tier 4 purchase within their 60-day window, we would also refund your Multi-Agent Add-On pre-order payment (minus any transaction fees, as per the 30-days add-on terms), as the add-on requires an active Tier 3 or 4 LTD.

4. Getting Started & Support (Especially for Non-Computer Scientists):
We understand that new platforms can have a learning curve! To help you (and others) get the most out of AgenticFlow and address any difficulties:

NEW Office Hours! We're launching weekly Live Office Hours where you can get direct help, ask questions, and see live demos. Join us every Tuesday at 9 AM PST on our Discord: https://discord.com/events/1058072611990556743/1386163480293539871 (This is the best place for interactive, step-by-step guidance).

Find today office hours here: https://youtube.com/live/LqDoKhU4fPk?feature=share

5. Tutorials & Documentation: We're constantly adding more.
Priority Support for Tier 4: You can always reach out to support@agenticflow.ai.
We want you to succeed! Please join the office hours if you can – it's a great way to get started smoothly.
— Sean