Purchased 10 codes and Support is nah
I purchased 10 codes because I need the AI and the features for my startup business. The features are good, can use this for our business, but the AI is not working. The format for AI is not good, and I keep getting an error when using the AI assist.
One thing I am always looking at for SaaS like this is support. You can reach out to the chat in their website, but the support gets back to you after a few days. Sometimes, I would have to follow up 3x for the SMTP error I am getting, and up to now, after 2 weeks, there's no support.
I hope they will reach out immediately for every issue, at least for acknowledgement, then provide a timeline for resolution.
The platform is still very slow, and feedback from my team is that it takes a while before the projects and the tasks to appear and be updated. The platform is easy to use, but it's not efficient and fast.
All in all, features are good and I'm willing to update the review for any and all support that's faster than the current timeline. Also, I'm thinking of refunding the other codes as getting 10 codes for the AI assist is not worth it.

Asad_Ali
Jun 6, 2025Hey
I apologise for the inconvenience you had.
I can see you reached out with some issues your team was having with Tasks and Projects. We sent a detailed reply to that.
Also we responded to your tickets related to smtp as well. Please note that you have to reach out to your smtp provider if details are not working. Our support team cannot help with that. That's what we let you know there as well.
We are also working to make sure platform is fast as well. We roll out some good improvements to that too recently.
Also our AI section is getting some huge improvements as well. We will see if we missed any of your ticket related to AI and will get back.
Please note that we try our best to respond within 24 hours unless its weekend but sometimes it can take a bit more than that and we certainly are trying to improve this.
Let me know if you are facing any other issues or have any other concerns.
thanks