Q: Future of Development and Customer Support
Hi there!
Just like in the reviews section, I can only reflect the same sentiment of highest frustration due to lack of support, uncertainty of development, and seemingly shift of focus from founder towards other product.
Conceptually Answerly looks cutting edge, in practice it feela abandoned; even Answerly's website and brand.
I really wish the owner decides to steer the wheel and make a good product out of it, like it was intended. But from what I can perceive from the responses, only AI sugarcoated responses without a clear promise to deliver in quality and service.
Question: will you refocus and relaunch Answerly to be a great product? Or will my license (highest tier) rust in dust in oblivion?
I really wish for some serious reassurance to all license holder and at some point strong supporters and even fans.
Thanks.
Fatos_Answerly
May 21, 2025A: Hello Sumoling,
From my point of view, it feels like Sumolings have abandoned Answerly, not the other way around.
We truly value tangible feedback, as simply saying “abandoned” doesn’t give us anything actionable to work with.
As always, we have the energy and resources to keep moving forward. Just a year ago, we were a completely different platform.
The same will be true next year.
If you'd like to see us improve and succeed, we would genuinely appreciate your support and constructive feedback.
Sumoling-brandzPLUS"Abandoned" is simply the truth.
Please don't ignore the fact that the Answerly 'community' venue and roadmap site for feedback and discussion were closed down completely, and emails stopped being replied to.
What will be your way forward and promise for us to re-engage and trust you as founder and your product?
I really hope for Answer stops deflecting some hard truths and seeds some trust.
Verified purchaser
Dear Sumoling,
1) The community has been available since February at saaszone.io. It is also visible in both our dashboard menu and changelog.
2) We actively resolve over 100 tickets per day.
While I understand that ticket volume can't be verified, the availability of the community can be, so I kindly urge you not to talk in the name of our company.
Fatos