Q: Email Feature Questions
1. Does AnyChat’s email feature work with email forwarding into the inbox? Or is it only IMAP?
2. Is it planned to add email forwarding into Anychat? If so, any estimate on timing?
3. Once set up, what is the “from” and “reply-to” email address of emails sent out of Anychat to contacts?
4. What is the most convenient / effective support channel (for the Anychat team) on which to contact Anychat support?
Thank you!
MBALadyPLUS
Verified purchaser
For others, I received a response via email:
Hello.
Currently, our system supports email-to-ticket functionality exclusively through IMAP. To handle incoming emails, you'll need to configure an IMAP connection, while outgoing emails require an SMTP setup. The "from" address will be the one associated with your SMTP connection, and the "reply-to" address will correspond to your IMAP connection.