Q: PW - Receive and send messages on WhatsApp

I understand that MAnyChat is activated from a Widget on a website so that messages are monitored by the system panel.

Question:

1 - Is it possible to receive and send (reply) WhtasApp messages from customers directly on the platform without the need to install a widget on the website?

projecaowebMar 6, 2025
Founder Team
Andrew_AnyChat

Andrew_AnyChat

Mar 6, 2025

A: Hello.
Yes, you can connect WhatsApp to Anychat and communicate with your customers directly on the platform. You don't need to use the widget in this case.

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Verified purchaser

Posted: Mar 7, 2025

What great news, Andrew!!!

Just two more questions:

1 - Do you have any tutorial or link in your documentation so I can see how to configure it to connect (integrate) WhatsApp?

2 - With this integration, if the user starts the conversation with me directly through WhatsApp (without the need for a Widget), the AnyChat platform is able to interact with these conversations.

Founder
Posted: Mar 10, 2025

1 - to connect WhatsApp, please navigate to live chat integrations https://anychat.one/settings/live-chat-integrations, then select WhatsApp QR and scan the QR code with your WhatsApp mobile app.

2 - yes, that's correct. You will receive the message to anychat and will be able to respond directly to the user.

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Verified purchaser

Posted: Mar 7, 2025

Continuation of previous questions

3 - Is it possible for each client on the PRO+ plan to add more than one WhatsApp number to view the responses on the AnyChat Dashboard in an agency account?

4 - With the Agency plan, do I have access to the ChatFlows option?

Founder
Posted: Mar 10, 2025

3 - yes, that's possible. You (or your clients) can connect as many WhatsApp numbers as they want

4 - yes, you will have access to the ChatFlows.

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Verified purchaser

Posted: Mar 10, 2025

I know you've already answered one of my questions, but I'll be very happy if you answer the other 4 questions and I'll take the opportunity to add the last one before you buy your software:

5 - With AnyChat, is it possible to schedule appointments through the software itself or integrated with other platforms?

Founder
Posted: Mar 10, 2025

5 - no, at this moment, it's not possible. But we have this feature in our roadmap.