Extremely Disappointed – Price Hike with No Real Notice & Poor Support
I purchased the AppMySite deal via AppSumo on 14th June 2023, along with the “1 AppSumo Publish Addon” for $9/year. It auto-renewed as expected in June 2024 for $9.
However, on 14th June 2025, it auto-renewed for $108 – without my knowledge or consent. Even worse, the invoice description quietly changed from "AppSumo Publish Addon" to "Feature Addons."
I emailed them on the same day asking what the charge was for and requesting a refund. They responded on the 16th saying:
“As per our subscription policy, all active add-ons are automatically renewed unless cancelled in advance.”
I replied asking for the subject line of the renewal notice—I couldn’t find any such email among the 70+ marketing emails they send. They then replied on the 18th, justifying the 12x price increase with vague improvements and saying:
“The price revision reflects our continued investment… The adjustment was made after careful consideration…”
No acknowledgment of how drastic the price change was, or that I asked for a refund the same day.
Also worth noting: the new price works out to $9/month, which matches the old $9/year format. In my opinion, this could mislead users into thinking nothing changed when it very much did. I can't prove this was intentional, but given their refusal to offer a same-day refund, it leaves a bad taste.
This feels deceptive, and support has been completely unhelpful. I can no longer recommend AppMySite, and I’ve lost trust in the platform. Proceed with caution.
Sheen_AppMySite
Jun 24, 2025Hi there,
Thank you for taking the time to share your feedback — we genuinely appreciate it and understand your concerns.
We’d like to clarify that an email regarding the add-on price revision was sent in December 2024 to all active subscribers, including your account. As a user subscribed to an add-on, you would have received this communication as part of our standard update process.
That said, we completely understand that this change was not in line with your expectations, especially given the significant price adjustment. The update was made after careful evaluation and was necessary in order to continue offering meaningful improvements, faster support, and greater value to all our customers through our growing suite of features and services.
We’re sorry to hear that you felt unsupported in your refund request. Our team aims to be fair and transparent, and we regret that your experience did not reflect that.
Your trust matters to us, and we’ll use your feedback to improve our communication and support moving forward. If there's anything further we can do to make things right, please don’t hesitate to reach out to us directly.