Q: Why it has been 16 days after opening a ticket and still I have no answer?
I have opened a ticket informing you about some bugs and after asking me access to my web it has been 16 further days and still I have no answer! Nothing at all! neither about the problem, possible solution... Anything at all!
A: We’re truly sorry that you’ve had to face such a long delay, that’s certainly not the experience we want for our users.
Please know that providing timely and helpful support is very important to us. However, due to a high volume of incoming requests, our support team is currently under significant load. As a result, if a ticket remains inactive without a follow-up or update request from the...
WP Rocket is a caching plugin, while BerqWP offers a complete optimization suite — not just caching. It includes caching, CDN integration, image optimization, and advanced performance enhancements all in one.
While WP Rocket focuses primarily on caching, BerqWP goes further by optimizing every aspect of your site to help you achieve significantly better PageSpeed scores and...
A: Please share the email address you used to register your account at support@berqwp.com. We’ll reset it on our end so you can activate both codes using the same email.
Q: Are you still not bringing back the Unlimited Sites plan?
That's the only thing holding us back from going all-in. You offered it before, so why not offer it again?
And before you say it — yes, I agree unlimited is unsustainable (in most cases). BUT that's only true if you offer it *permanently* <--- this being the key word.
Since your campaign here on AppSumo is limited, it would make sense to bring the unlimited plan back again as an exclusive deal here for us Sumolings.
For a few less short-term subscribers, you instead gain loyal customers — many of them agencies — who believe in the product and are willing to make a large investment upfront for the long-term.
And once your campaign here ends, you can then go back to a sustainable, pure subscription model. That's the way to maximize both worlds and appeal to potential buyers of various spectrums.
A: Thanks so much for your support! We totally get the appeal of the Unlimited Sites plan, but after careful consideration, it just doesn’t align with our long-term sustainability — even as a temporary offer.
We’re focused on keeping BerqWP fast, reliable, and well-supported for all users. Appreciate your understanding and loyalty.
Q: Hi, the tool will convert automatically the pics into webp format?
Hamza_Mairaj
Jun 23, 2025A: Yes, BerqWP automatically converts images to WebP format and uploads them to our CDN for faster delivery.
Share BerqWP
Q: Why it has been 16 days after opening a ticket and still I have no answer?
I have opened a ticket informing you about some bugs and after asking me access to my web it has been 16 further days and still I have no answer! Nothing at all! neither about the problem, possible solution... Anything at all!
How important is for you the customer service?
Hamza_Mairaj
Jun 17, 2025A: We’re truly sorry that you’ve had to face such a long delay, that’s certainly not the experience we want for our users.
Please know that providing timely and helpful support is very important to us. However, due to a high volume of incoming requests, our support team is currently under significant load. As a result, if a ticket remains inactive without a follow-up or update request from the...
Share BerqWP
Q: Similar to WPRocket?
Is this similar to WP Rocket? I currently use WP Rocket for caching my website, so I’m wondering how it compares
Hamza_Mairaj
Jun 18, 2025A: Great question!
WP Rocket is a caching plugin, while BerqWP offers a complete optimization suite — not just caching. It includes caching, CDN integration, image optimization, and advanced performance enhancements all in one.
While WP Rocket focuses primarily on caching, BerqWP goes further by optimizing every aspect of your site to help you achieve significantly better PageSpeed scores and...
Share BerqWP
Q: I recently bought 2 codes of BerqWP, but when I tried to register I had to do it twice.
The second time would not let me use the same email. Is there a way for me to use the same email for both codes?
Hamza_Mairaj
Jun 18, 2025A: Please share the email address you used to register your account at support@berqwp.com. We’ll reset it on our end so you can activate both codes using the same email.
Share BerqWP
Q: Are you still not bringing back the Unlimited Sites plan?
That's the only thing holding us back from going all-in. You offered it before, so why not offer it again?
And before you say it — yes, I agree unlimited is unsustainable (in most cases). BUT that's only true if you offer it *permanently* <--- this being the key word.
Since your campaign here on AppSumo is limited, it would make sense to bring the unlimited plan back again as an exclusive deal here for us Sumolings.
For a few less short-term subscribers, you instead gain loyal customers — many of them agencies — who believe in the product and are willing to make a large investment upfront for the long-term.
And once your campaign here ends, you can then go back to a sustainable, pure subscription model. That's the way to maximize both worlds and appeal to potential buyers of various spectrums.
Hope you reconsider :)
Hamza_Mairaj
Jun 17, 2025A: Thanks so much for your support! We totally get the appeal of the Unlimited Sites plan, but after careful consideration, it just doesn’t align with our long-term sustainability — even as a temporary offer.
We’re focused on keeping BerqWP fast, reliable, and well-supported for all users. Appreciate your understanding and loyalty.
Share BerqWP