Q: Hosted on a serious server?
Today your SSL cert expired for few hours from 1am onwards. It looks like Let's encrypt's free cert was being used! These are typically issue for only 3 months at a time.
No way to reach support other than community forum
No server status links on the website
Since you'll be hosting massive amount of data, do you have a disaster recovery plan in place?
A little concerned about my purchase
Thea_Bika.ai
Apr 1, 2025A: Hi CK, thank you for raising this, and I completely understand your concern.
We sincerely apologize for the SSL certificate lapse earlier. It was caused by a renewal misconfiguration, which has since been resolved. We've already conducted an internal review and are implementing server health monitoring via Betterstack, along with a public status page coming soon. We're also using Bika's own automation to set up internal expiry reminders moving forward.
As for your data: Bika.ai is hosted on Google Cloud, which offers a secure infrastructure and built-in redundancy. We're also in the process of adding multi-region disaster recovery backups to further enhance resilience.
Currently, due to the AppSumo campaign, support is primarily handled through the community and AppSumo comments — but we do plan to expand support channels after the campaign ends.
We truly appreciate your trust and feedback — it helps us continue to improve. Please don't hesitate to reach out in our community if you have more questions: https://community.bika.ai
CKPLUS
Verified purchaser
Thank you Thea for this detailed plan of action. You've been very helpful in the community forum with my question as well.
You're very welcome, CK — I'm really glad I could help! And really appreciate your engagement in the community. 😊