Q: Why is support to slow to answer?
I've emailed 3 times over the past 4 days because I can't log into my account, and haven't had a reply and your password reset doesn't work properly to fix my issue (it's asking me for 2FA but I selected no for 2FA in the setup, so I can't generate a code)
Is this what to expect from the Blastable support team?
I'd try reaching out on socials, but your accounts don't seem very active. Leaving a comment here is my last try before requesting a refund.
Blastable looks great, but I have no idea whether it's going to work for us unfortunately.
Justin_Blastable
Edited Jun 14, 2025A: We reply to most support questions within a few hours, so either we didn't receive your emails or you missed ours. Did you reach out at support (at) blastable (dot) com?
Also please feel free to use our live chat and we'll hit you back asap.
2FA would not be setup unless you selected to using the toggle during your account setup... but we're happy to help you with that - just hit us up.
Ryland_BlastableHi there! Just jumping in to clarify - we don’t have any missed messages on our end and we’re in touch with customers daily.
If you still need help, feel free to email us at support@blastable.com or reach out via our live chat and we'll be glad to help!