3.3
Taco ratings
Bot9 has been praised for its quick setup, accurate bot responses, and ease of use. However, some users have encountered difficulties with importing training data and have expressed a desire for more extensive customization options. Despite these challenges, Bot9 stands out for its potential to automate sales and support tasks effectively. With a 60-day money-back guarantee, it's worth considering Bot9 for those in need of a customer service chatbot solution.
AI-powered summary of customer reviews
Verified purchaser
really disappointment
That situation was truly a significant disappointment for me, as everything came to a sudden halt without any explanation. It left me feeling frustrated and confused, especially since there were no answers or comments to clarify what had happened. I was really hoping for some engagement and interaction, but instead, it felt like communication just ceased altogether. The lack of feedback only added to my discontent and left me wondering what went wrong.
Suumit_Rollout
May 16, 2025Email me on suumit@mydukaan.io and I'll get your issue fixed.
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Verified purchaser
The project is dead but AppSumo refused to admit it
No update for a year, services stop working but AppSumo told me the project is not dead.
Sachin_Rollout
Apr 2, 2025You seem to be new to the tech world because we have the custom calling functionality which means you can link it in the world go figure out how to do it instead of writing somebody because of your poor knowledge or understanding of technology
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Verified purchaser
huge disappointment
The product showed great promise, but a few weeks after the sale in Appsumo they basically abandoned the project. I never got a single response from their team.
The custom actions (they were among the first to implement them) never worked. And since they took away the ability to use their own ApiKey, the quality of responses is very bad.
Among the worst purchases of Appsumo.
It is effectively closed, but without being closed.
A nice way of not disbursing the refund.
Unserious for both the founder and appsumo itself, which should not associate its name with such practices and protect its plus users.
Sachin_Rollout
Apr 8, 2025We’re committed to providing a great experience for our users and regret that we fell short in your case. If you’re open to discussing this further, please reach out directly at helpme@bot9.ai
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Verified purchaser
seems dead
It was okay in the beginning - but it seems no longer to be supported. also, it is considered malware (now) by google which means, I can no longer include it easily via tagmanager.
in addition, i had several questions, but there is no service/contact/response and nobody even can be found connected to the company in linkedin.
Suumit_Rollout
Feb 21, 2025I understand your frustration and I apologize for the issues you've experienced. I'm sorry to hear that you're facing difficulties with the platform, including the malware warnings and lack of support. I assure you that we are here to help.
To address your concerns, could you please provide me with your email ID? This will allow me to investigate your specific situation and provide you with the...
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Verified purchaser
very dissapointed in the product and Suumit Shah the ceo and owner of bot9
the removal of BYOK was abysmal in my use since i can no longer use it with clients
the website has been down for so long so now i cant even login making the use of this impossible
emails support emails are never replied to, no customer support at all
so 1 taco and if i could -5 tacos worst purchase ive made in appsumo, i never write reviews so writing a review specially one thats bad was very ahrd for me im very dissapointed in my experience oevrall
Sachin_Rollout
Apr 8, 2025Your concerns about our customer support and the communication surrounding these changes are taken very seriously. We sincerely apologize for the lack of timely responses and for falling short of your expectations in our service. Your feedback is critical in helping us identify areas for improvement, and we are currently reviewing our support processes and communication strategies to prevent...
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