The extension has stopped working for a long time. The support is very poor.
The extension has stopped working for a long time. The support is very poor. They only respond after you leave a bad review. They put all their effort into "explaining" the issues on the AppSumo page in response to those negative reviews but never actually fix the problems. Avoid at all costs!
Branalyzer
Jun 11, 2025Hi! Thank you for sharing your feedback.
We would like to clarify that the extension is currently working, and we have thousands of active users every day. We strive to respond to all support requests as quickly as possible and are committed to helping our users have the best possible experience.
We are sorry to hear about the difficulties you’ve encountered and any frustration this has caused. Sometimes, support emails may get filtered into spam or missed due to incorrect contact details. To help us resolve your issue more efficiently, could you please provide the name or email address you used to contact us? This way, we can search our records and make sure your message hasn’t been lost or overlooked.
Our support team is here to assist you, and we truly value all feedback as it helps us to continue improving. If you still have any issues or questions, please feel free to send an email to branalyzer@branalyzer.com. We recommend including any relevant details or screenshots so we can address your problem as quickly as possible.
Thank you again for your feedback and for giving us the opportunity to make things right.
Best regards,
The Branalyzer Team