Q: Are you guys still in business?
I purchased the AppSumo tier 3 plan. Did my first positioning. It errored out during generation. When I go to the dashboard it says "Complete" but never gets me the report. Please help. Need this ASAP.
https://www.loom.com/share/cafe8b45bf274666a71f2b46b90ab1ae?sid=9e3e36c3-f01c-4107-8ca8-2ed75ff5a2c6
I sent an email and it bounced:
Message not delivered
There was a problem delivering your message to. See the technical details below, or try resending in a few minutes.
Matthias_Branding5
Jul 3, 2025A: Hi,
Thanks so much for your message and for sharing the Loom video — that was super helpful.
Good news: We’ve already resolved the error affecting your report. Please check your email :)
I’m very sorry for the hiccup and the bounced email earlier. If anything still isn’t working, just let me know and I’ll make sure you’re up and running.
All the best,
Matt