A few questions (pre-sale)

I have two websites, should i choose Tier 1? Any other reason why I should choose Tier 2?

What AI LLM is used and can that be changed?

We have to turn a chat into a ticket manually? Can this be automated?

Group

Software

Customer experience

Sub category

Customer support

Product tag

Live chat

Best for

Ecommerce

Small businesses

Alternative to

Drift

Intercom

Integrations

Facebook

Magento

Shopify

Webhooks

WordPress

Operating system

Browser-based

Features

GDPR-compliant

You must redeem your code(s) within 60 days of purchase

Every additional code unlocks an additional 5 agents

Features Request

Try it Out

Walkthroughs

Help Center

Roadmap

Charla AI Chatbot is Here 🤖

Welcome to Charla

New in Product form Charla 🚀

Use Charla's intuitive Agents Dashboard to quickly respond to customers when it matters the most.Get insights on the visitor profile and conversation history, and respond fast with canned responses. Integrate with Facebook Messenger to have one unified inbox.Chat on the go with our native iOS and Android apps so you'll always be connected.

Connect with Live Chat and AI Chatbots with unlimited sites and unlimited conversations.

Sales and Lead NurturingForget about Contact Us forms. Increase your conversion rate and never miss a sale. Answer all your potential customers inquiries before they convert.

Take the load off your agents with custom chat flows and AI Chatbots. Train your own Chatbot using your knowledge base.

Customer SupportIncrease customer retention and respond to your customers in real-time and provide the best support experience.Offload work from your agents by asking your customers qualifications questions before the chat is handed over to your agents or to the AI Chatbot.

Our integrated Knowledge Base and Customer Help Center helps you provide faster answers to your customers.

Get a glimpse of visitors who are currently visiting your website and identify and engage with potential customers.Efficiently address email inquiries and manage extended conversations through our helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.

Have one inbox for all your different stores.

Customize your chat widget to match your brand color, icons and language.Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.Get access to Charla today!

Gain insights into what concerns or delights your customers with our customizable widget.

Connect with your site visitors instantly with our live chat software

Charla has been praised for its user-friendly interface, robust knowledge base, and responsive customer support. The platform's sleek design and ease of use have received high praise. However, some users have reported minor issues with the mobile app and occasional glitches in the live monitoring feature. Despite these, Charla is a solid buy, especially with its 60-day money-back guarantee. With an overall rating of 4.6 and positive feedback from users, it's worth giving Charla a try.

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