Q: Customization of Chat Flows and Saved Replies for Each Property
Hello,
The menu under the Organization section includes (Chat Flows, Saved Replies...). Sometimes, it requires a different Chat Flow or Saved Replies for each Property. How can I customize this for each company? Am I really obligated to have one Chat Flow for all sites? This seems illogical; please clarify.
Second question: I noticed that the artificial assistant starts each response with "Hello!" Can this be controlled and removed?
Yehia
Apr 5, 2025A: Hello, (1) Sure you can select different chatflow per property. When you are under Settings ➡️ Your Property ➡️ Widget you can choose a chatflow. They all just grouped on the org level. For the saved replies it's currently on the org level, please suggest/vote on the features board https://charla.com/feature-requests/ to have it on the site level. (2) You can create a chatflow with your own greeting/questions before the chatbot engaged.
ankit392PLUS
Verified purchaser
Not only org level, every agent should have option to customize it based on agent preference as well. You can give that option to select for all, org level, and agent
mohd450Verified purchaser
Thank you from the bottom of my heart for this excellent service and exceptional tool. Additionally, it seems that the AI response does not work in all cases:
1- It does not provide any answers from the knowledge base as if it is completely disconnected from it.
2- Sometimes, it does not respond at all unless we refresh the browser (including the version on your website).