Integration Roadmap | Charla | AppSumo

Charla

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Q: Integration Roadmap

Hello,

When whatsapp integration available to use?
Do you have plan to add more integrations like Instagram, X etc.?

Thanks

mail6797May 4, 2025

Founder Team

Yehia

May 4, 2025

A: Hello, Instagram/Whatsapp this quarter, Zapier next one. You can check the roadmap here https://charla.com/charla-roadmap.pdf

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I was checking out your features requests page and now I’ve got some questions… 1. Is it possible to have only chats and no tickets created at all? 2. And when I’m ready for tickets, is it possible to decide which emails (or chats) are turned into tickets? So I mean no automatic creation of tickets. 3. Is Telegram going to be integrated too? 4. Will FB Messenger and Instagram and other messages appear all in the same inbox, or will I still have to visit all those places separately? 5. Could I choose to just use a standard chat and not link it to any other messaging tools? Thanks so much for your replies, sincerely, Joanie

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