Q: We have to turn a chat into a ticket manually? Can this be automated?
Sumoling123456PLUSMay 4, 2025
Founder Team
Yehia
May 6, 2025A: Hello, can you share an example of the workflow you are looking to apply ?
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Sumoling123456PLUSPosted: May 6, 2025
Yes, a user is trying to chat but instead of chating live, an email ticket is created automatically.
Founder
Posted: May 7, 2025
okay, so you want the user to choose whether to create a ticket or chat ?