Been using this wonderful little chat app for about 6 months now, and after some growing pains I can see where it excels at. The developer is responsive (reach them using the in app feedback tool) Couldn't find charla chat widget in the app itself, but thats okay.

Pros:

- The live chat feature is functional and generally reliable.
- The knowledge base (KB) system is quite robust and allows for brand-free embedding.
- The developer has significantly reduced the app's package size from 700kb to 250kb in a recent update, which is a welcome improvement.
- The live monitoring feature includes user identity detection.
- It includes a ticket system.
- The app supports multiple domains.

Cons:

- The live monitoring feature freezes, amd is generally unreliable when compared to similar tools on the market often requiring a manual browser refresh.
- Many have ask if we can add an optional "ding" sound when a new user visit. Might get too much but its a nice to have.
- Monitoring user activity status sometimes remains "active" long after users have left the site.
- There are some noticeable UI/UX issues that can be frustrating. I hope these will be addressed in future updates.
- The ticket system currently lacks a form! You can probably use the API and create your own form, but the docs are very clear on this, and the API is under developed.
- The API could benefit from improvements. It can be difficult to work with due to its complexity and a lack of comprehensive documentation, even for experienced developers.

Overall, this has been a worthwhile lifetime deal. I rate it 5 out of 5 and hope to see further development focused on platform stability and resource optimization. Congrats!