Q: File size limitations
I've bought the highest tier which, according to the plan features suggests the following file sizes: "Maximum 20 MB file upload size, 128 columns, and 100k rows processed"
However, I just tried uploading a file and it suggested it would support only file sizes greater than 10MB in the "business plan"?
This seems a major limitation meaning I might have to request a refund as some of my data sets are larger than 10MB. Can you please assist?
krebszMay 8, 2025
Founder Team

Andrea_ChartPixel
May 8, 2025A: Hi, it is 20MB, the 10MB was the old file size. An info message must be still showing the old number. We will review the code to ensure it says 20MB everywhere.
Please contact us at info@chartpixel.com to discuss it further. Thank you!
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