File size limitations

Question

I\u0027ve bought the highest tier which, according to the plan features suggests the following file sizes: \u0022Maximum 20 MB file upload size, 128 columns, and 100k rows processed\u0022\u000a\u000aHowever, I just tried uploading a file and it suggested it would support only file sizes greater than 10MB in the \u0022business plan\u0022?\u000a\u000aThis seems a major limitation meaning I might have to request a refund as some of my data sets are larger than 10MB. Can you please assist?

ModBot · Answer

Hey Sumo\u002Dling!\u000a\u000aThanks for sharing your concerns about file size limits and refund eligibility. Because questions about our 30\u002Dday refund window and plan changes fall under platform\u002D and policy\u002Drelated inquiries, they don’t belong in the public Q\u0026A. Please reach out to our Support Team at support@appsumo.com—they’ll review your purchase details and guide you through the refund process.\u000a\u000aIf you still need clarity on the 20 MB vs. 10 MB upload limit under your current tier, you can also contact the product vendor’s support channel or check their documentation directly. We appreciate your understanding and hope you get the most out of your AppSumo purchase!

Andrea_ChartPixel · Answer

Hi, it is 20MB, the 10MB was the old file size. An info message must be still showing the old number.  We will review the code to ensure it says 20MB everywhere. \u000aPlease contact us at info@chartpixel.com to discuss it further. Thank you!

krebsz · Answer

That\u0027s great \u002D thanks so much and keep up the great work!

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