3.8
Taco ratings
Customers have praised ChatScribe Pro for its precise transcription, wide range of AI models, and seamless document interaction. However, a few users have encountered server connection issues and noted limited customer support. Despite these minor drawbacks, the overall feedback is positive, with a 3.8 rating from 36 reviews. With a 60-day money-back guarantee, it's worth giving ChatScribe Pro a try for its valuable features.
AI-powered summary of customer reviews
Verified purchaser
Lots of Technical Issues
I love ChatScribe...when it works! Unfortunately, it glitches and I'm unable to access my subscription several times a week, making it unusable. Support is virtually non-existent. I would give it 5 tacos if it worked consistently.
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Verified purchaser
Too many unavailability problems
It is impossible to use the application at 100% because there are often server connection problems. I have sent this kind of feedback several times almost every month for at least 6 months without anything changing. It's a shame because there's potential.
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Verified purchaser
I THE GOOD WAY
It's working solid for what I need.
5 tacos when they start & finish (already in the roadmap) integrations with pabbly connect in order to do way more!
Shariful96421
Jun 18, 2025Hello TheGar
Thanks a lot for your great feedback. Definitely, looking forward to achieve 5-star feedback in future. Let us know if you have any query or need support.
Regards,
Shariful
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Verified purchaser
Application has a lot potential but.....
I like the application but have only used it a few number of times primarily due to it's unreliability. Half of the time it can't verify if I am on a plan or not and the other times I either have issues with the server timing out or the server can't verify my account.. just a lot of weird behavior. I noticed in the beginning when i first purchased it several months, and again today..
Shariful96421
May 31, 2025Hello ManATArms,
Thank you so much for your review. Yes, we have server issue that cause interruption at the moment but we will fix it.
Let us know if you need any further support.
Regards,
Shariful
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Verified purchaser
Pretty Good. Looking Forward to Improvements
The app is pretty good. There are a few things that I think could be improved.
• Transcription takes a long time compared to other tools I use.
• Diarization needs improvement. It's great that it can distinguish between speakers. But it's extremely important for us to be able to re-label speakers in the transcription prior to download.
• User experience design can be improved. For example, on the "My Transcriptions" page, the upload box takes up 80% of the screen and the list of previous / finished transcriptions occupy the last 20% of the UI at the very bottom of the screen, requiring a scroll to see your list. This should be corrected.
• The "My Plan" page does not tell you how many minutes your plan includes or how many you have left. The only reference to minutes is on the "My Transcriptions" page and it just tells you how many you have left. It doesn't reference your plan total. It's all very disorienting.
I'm hopeful that the app continues to mature. It seems like it can be a good contender in the crowded AI transcription space.
Shariful96421
May 13, 2025Hi ambaxter,
Thanks a lot for your great and constructive feedback. Really appreciate it.
The speakers should be re-labelled, if not I will make sure it can.
I will work on the other feedback
Let me know if you have further query or need support.
Regards,
Shariful
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