4.2
Taco ratings
'Customers appreciate Closely for its effective warm-up feature, cloud-based operation, and intuitive interface. Some users have encountered minor issues with IP detection and limitations on campaign statistics. With an overall rating of 4.2 and 240 reviews, Closely is a solid buy for those in need of a cold outreach platform. With a 60-day money-back guarantee, it's worth giving it a try.'
AI-powered summary of customer reviews
Verified purchaser
Bad Support team
It doesn’t feel like they want to support, I booked a call - a guy came and said he has to fix his network, waited for 30 minutes just to check how to use the tool and then dropped as he never showed up. same thing happened earlier - booked a demo and nobody joined the call.
AlexC_Closely
Jun 19, 2025Hi Uday,
Sorry to hear that you had such an experience. However, as far as I checked - you booked a call with our sales team member who deals only with subscription clients, not our CSM or Support team. Please contact our Support team via chat or email and they will give you the contact details of our Customer Success Manager who deals specifically with AppSumo users and will be happy to hold a...
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Verified purchaser
Good tool but no APIs
Need better integrations. Need APIs
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Verified purchaser
Very buggy, carefully check and double-check everything you do...it probably isn't working the way you expect
Closely has a lot of promise, but I've been struggling to get most of the functionality to work the way it is supposed to. Customer support has been very responsive, but we quickly get to a point where they need to "transfer this issue to our devs and provide you with an update as soon as we receive it."
Like most users, we want a multi-channel solution that enables LinkedIn and Email campaigns to use personalized messages for outreach. I currently have 4 outstanding support requests that I have listed the titles to below. If any of these are deal breakers for you, I would encourage you to look for a different solution at this point.
1. OPEN: Failed Custom Variable-LinkedIn Connection Request
I was "adding a note" to LinkedIn connection requests, and Closely substituted my custom variable (which showed correctly in the preview) with "custom_9483" in the actual message that was sent to a prospect. This clearly gave away I was using poor automation, and it is embarrassing.
2. OPEN: Bcc not working on sent mail from Closely
Followed the steps to set this up. Bcc's are never sent.
3. OPEN: HubSpot Integration creates duplicate entries and does not sync emails or LinkedIn messages
Integrated with HubSpot. Every campaign creates a duplicate entry, and Closely never syncs any message (email or LinkedIn) despite that option being checked.
4. OPEN: Letter case issue for built-in variables from a field in CSV
Imagine sending a message to a prospect saying "Since you are a <job_title>....". This is a common outreach strategy. When you use built-in variables, Closely will use upper case for the first letter, and then lower case for all the other letters of the value. I've tested this on company names and on job titles. If my CSV data has "CFO" as the job title, I get "Cfo" in the message; "VP" translates to "Vp". This obviously is a problem. Imagine a message that references the company name "BBC", but instead, it will say "Bbc"...it just sends the wrong impression.
I'm giving Closely 2 tacos for trying, but I would highly recommend only using it for non-personal outreach and test everything very carefully before ruining your reputation.
Alex, I'm happy to get on a call with you and demonstrate some of these bugs. I've submitted reproduction steps and screenshots with each one, so your support team and dev teams will have these as well.
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Verified purchaser
too many bugs
I bought 10 codes, but app doesn't work well. Even simple chat feature, there are many issues.
AlexC_Closely
Jun 11, 2025Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been experiencing issues with the app, particularly with the chat feature. We take all user concerns seriously, and we want to help resolve any problems you’re facing.
We haven’t received any recent reports about bugs affecting the platform, and our team has ensured that both the platform and chat feature are operating...
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Verified purchaser
Lots of Support & Great Functionality
I used this to help scrape LinkedIn information and run campaigns, which it worked fairly well. Also, their technical support was excellent and on top of the issues. I'm going to continue to use them.
The only reason I rated this 4 and not 5 is that LinkedIn kept sending me threatening messages about using automation, but Closely support helped me through it.
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