Q: Why Require Credit Card Info for a Trial?
I visited your website to try out your software, but I noticed that it requires credit card information to access the trial. I personally avoid purchasing anything on AppSumo without first trying it out, as I don’t want to buy something only to request a refund and leave a negative review — which I feel isn't fair to the founders.
I’m unsure of your strategy and reasoning behind requesting credit card details for a trial, but I believe it could discourage potential subscribers, leading to lower retention. In the long run, it might even cause issues with unauthorized payment claims. My suggestion would be to offer a true trial experience first, allowing users to see the value of your software before asking for their payment info.
That said, would it be possible to arrange a 1-on-1 demo session since you don't give a true trail?
Gregory_Corcava
May 4, 2025A: Hello!
I'd say a lot of saas require credit cards to access free trial. But if it's an issue for you, I'd be glad to set you up an account manually, just send me an email to greg@corcava.com with what email you'd like to use.
SwiftlyOPLUSI’m disappointed that I haven’t received any response to my previous email. It’s been long enough, and this lack of communication really raises serious concerns about the level of customer support—both now and after the deal ends.
Support seems to be a low priority, which is troubling, If this is the standard, it's hard to have confidence in your software or service. Please respond promptly..
Verified purchaser
To close the loop on this one. You reached out to us on 6th May and we set you up an account on 8th May (but I sent you a notification on May 9th). After all, this required some changes in our system. But I personally apologize for the delay in communications and will try to improve our processes.
SwiftlyOPLUSThank you, Greg. I’ve seen the email and will check out the software shortly. I’ll share my feedback with you soon. Thanks a bunch!