Q: Client-Specific Workspace, and Chat conversation Ai/Human
1. Can I limit how many conversations per Workspace?
2. Does Tier 3 have unlimited Workspaces?
3. Will my client's workspace be under my domain?
4. Is the chat limit of 60k only for the AI bot, or does it include users (humans)?
5. Is it a full white label solution with no links or brand names in the Workspace?
6. Can I set my client's workspace with a limited number of users?
7. Will every workspace have its own support ticket and include all the features in Tier 3?
I saw many deals for white label solutions for agencies here on AppSumo, but most of them weren't fully white label; they included links to documentation and social media.
Thanks
Anton_CXGenie
Jan 22, 2025A: Thank you for reaching out! I’m happy to answer your questions and provide clarity on our platform:
1. Limiting Conversations per Workspace:
Currently, each workspace operates independently with its own plan. You can control the conversation limits by assigning different plans to each workspace.
2. Unlimited Workspaces with Tier 3:
Yes, one account can create multiple workspaces. Each workspace has its own plan, and if a workspace is on Tier 3, it can create unlimited chatbots.
3. Client’s Workspace Under Your Domain:
Yes, this is possible with our white-label solution. You can create a workspace under your domain and share it with clients by assigning them admin or member roles within that workspace.
4. Chat Limit of 60k Conversations:
The 60k conversation limit is for all interactions (AI or human-assisted) within a workspace. Conversations are not counted based on who handled them but are tracked as unique customer interactions. You can learn more about how conversations are counted in our documentation.
5. Fully White Label Solution:
Our white-label solution allows you to fully customize branding to remove CX Genie references. However, for additional details about what’s included, please refer to our documentation here: https://documents.cxgenie.ai/marketplace/white-label
6. Setting Limits on Workspace Users:
If I understand correctly, you’re asking about limiting the number of members (users) within a workspace. This is currently not a built-in feature, but please confirm if this is what you meant so I can provide further assistance.
7. Support Tickets and Tier 3 Features Per Workspace:
Yes, every workspace operates independently, meaning each has its own support ticket system and includes all features of the Tier 3 plan if that’s the selected plan for the workspace.
We understand your concern about white-label solutions, and unlike many others, our platform ensures full customization, including branding and domain.
If you have any further questions or need more clarification, feel free to let me know—I’m here to help!
MeloSo each plan is basicly for one Account.
Lets say I have 5 Clients X $399 = $1995
Right?
Thank you for your question! Yes, you’re correct—each plan is tied to one account. If you have 5 clients, each requiring a plan at $399, the total would be $1995.
If you have further questions or need help managing multiple accounts for your clients, feel free to let me know. I’m here to help!