A: Hi! Thanks for your interest! I will note the larger CRMs you mentioned for future development for CX Genie. That's a good question — just to understand better:

When you say email and SMS follow-up, what kind of follow-up are you referring to?
For example, is it sending reminders, re-engaging after a conversation, or handling missed messages?

Have you tried setting up follow-ups through other tools or platforms before? If yes, what worked well or didn’t?

Is the follow-up meant to be automatic based on specific triggers (like a user not replying, or a tag being added), or something your team sends manually?

=> You can approach us via Discord: https://discord.gg/sxUXznsW so that we can have deeper conversation for this. Thanks!