4.0
Taco ratings
'Customers appreciate CX Genie for its comprehensive features, seamless automation, and unified inbox. While some users note the need for UI improvements and occasional bugs, the overall value for money and quality are undeniable. With a 4.1 rating and 67 reviews, CX Genie is a solid buy for those in need of AI-powered customer support and white label solutions. Plus, with a 60-day money-back guarantee, it's worth giving it a try.'
AI-powered summary of customer reviews
Verified purchaser
Surprisingly Easy to Master
I love how easy it is to automate flows, tag users, and connect channels. I can optimize the budget for support agent and it happens! The bot's answer is accurate and natural. This platform is decent also, recommend!!
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Verified purchaser
Great Experience with CX Genie - A Support Tool Worth Trying
CX Genie is an effective tool for managing customer communication and automating support workflows, especially if you're looking for a budget-friendly option.
Pros:
- User-friendly interface: Easy to use, even for non-technical staff. Our team got onboarded in just a few hours.
- Reliable live chat: Smooth performance with useful customization options.
- Strong automation: Chatbots and workflows significantly reduce manual work.
- Seamless integrations: Works well with Facebook, Instagram, WhatsApp, Telegram, and more.
- Responsive support: Quick replies from support and frequent product updates.
Areas for Improvement:
- Minor bugs remain: Not critical, but some polish is still needed.
- Incomplete documentation: Some newer features lack proper guides, though the support team is very helpful.
- Basic analytics: The dashboard covers essentials but could benefit from more advanced reports.
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Verified purchaser
Great Potential
CX Genie shows great potential for an all-in-one support tool. It’s not 100% polished yet, but the team is very active in rolling out updates and improvements (I’ve seen two updates in the last week alone!).
I reported a minor bug and the founder actually responded and pushed a fix within a day. The core features already deliver a lot of value, especially the AI chatbot and the workflow automations. I’m giving it 5 tacos for the potential and the awesome support team. I can see this becoming a top-tier platform with a bit more refinement.
Hai_CXGenie
Jul 16, 2025Hi elledaisy, it's our pleasure to hear your feedback with 5 tacos. We will keep improving and building more powerful features.
You can join our community for faster support & fastest updates about our product: https://discord.gg/cZHdVvYU
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Verified purchaser
Value for Money
I’m still amazed at the value we’re getting from CX Genie. We were paying for several different tools before (live chat widget, a chatbot add-on, and a helpdesk system), which together cost more per month than this entire lifetime deal. Now one platform does it all, and we’re saving hundreds of dollars a year in subscriptions. And it’s not just savings, the features and quality are on par with, if not better than, some big-name solutions I’ve tried. A truly no-brainer investment for any small business looking to elevate their customer support without breaking the bank.
Hai_CXGenie
Jul 15, 2025Wow thank you! We're more than happy to hear our product helps your business.
You can also join our community for faster support & claim some gifts from us: https://discord.gg/cZHdVvYU
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Verified purchaser
Pros & Cons After 1 Week
Pros:
- Feature-rich
- Unified inbox
- Automation works great
Cons:
- Needs better UI polish
- Some bugs but support is quick
Still 5 tacos from me.
Hai_CXGenie
Jul 15, 2025Hi Evanreid227, thank you for sharing your thoughts. Don't hesitate to message us if you feel inconvenienced or if there's anything that needs improvement.
You can join our community for faster support & fastest updates about our product: https://discord.gg/cZHdVvYU
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