Name: Pros \u0026 Cons After 1 Week
Item: CX Genie
Rating: 5
Author: evanreid227

Group

Software

Customer experience

Sub category

Customer support

Product tag

Chatbot

Best for

Ecommerce

Marketing agencies

Alternative to

Intercom

Zendesk

Integrations

Facebook

Instagram

Shopify

Whatsapp

WordPress

Operating system

Windows

macOS

Linux

Browser-based

Android

ChromeOS

Features

GDPR-compliant

Allows Existing Accounts

Install chatbot on your website and mobile app

Hybrid chat mode for agent with AI recommendation

All integrations (and future added integrations)

Table data for chatbots (MySQL/PostgreSQL)

Chatbot members feature (agencies can create separate bots for their clients)

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade between 3 license tiers while the deal is available

Ability to downgrade between 3 license tiers within 60 days of purchase

Previous AppSumo customers who purchased CX Genie​ can upgrade their plan to increase their feature limits

Previous AppSumo customers will be grandfathered into any new features and feature limits

CX Genie Terms & Conditions

Roadmap

LinkedIn

New releases

Twitter/X

Discord community

New Release: More AI Features, More Power

The One-Stop Solution for Exceptional Customer Experiences

Updates from CX Genie

<h4 class=""><b>CX Genie is a no-code, AI platform that lets you offer 24/7 customer support along every touchpoint for better customer engagement.</b></h4>

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="cxgenie2025-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/M8q1jaxiDaA?si=tCsTVvJAIs3ou4Fo&amp;rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></p>

<h4 class=""><b>Provide 24/7 customer support</b></h4>

<p>CX Genie lets you <b>handle common support issues </b>with your own AI-powered chatbot, built on GPT-4o-mini for efficient responses and GPT-4 for complex tasks.</p>



<ul><li><b>Train your chatbot </b>with existing FAQs, uploaded documents, live URLs, and more</li><li><b>Enable smooth AI-to-human handoff </b>to let support staff handle more complex issues</li><li><b>Provide support in 55+ languages </b>and cater to customers anywhere in the world</li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="cxgenie2025-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-1.png?optimizer=gif"
                alt="AI customer support"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-1.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-1.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-1.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
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            <svg
              aria-hidden="true"
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              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
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        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Provide human-like customer support around the clock by training your own AI agent.</i></h5><h4 class=""><b>Integrate your favorite tools</b></h4>

<p>And because CX Genie integrates with popular tools, it’s easy to<b> manage all your customer conversations from a unified dashboard</b>.</p>



<ul><li><b>Chat on social and messaging platforms </b>like Facebook, Instagram, Telegram, and WhatsApp</li><li><b>Connect to your websites</b> with support for Shopify, WordPress, BigCommerce, and more</li><li><b>Leverage a flexible, live chat experience</b> with chat filters, team management, and by assigning conversations to specific members</li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="cxgenie2025-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-2.png?optimizer=gif"
                alt="Integrations"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-2.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-2.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-2.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Manage your conversations across multiple platforms from a single dashboard.</i></h5><h4 class=""><b>Automate repetitive tasks with workflows</b></h4>

<p>Want to <b>offload boring, repetitive work</b> like creating tickets, routing conversations, and scheduling follow-ups? CX Genie’s workflow automation tools have you covered!</p>


<ul><li><b>Create no-code automations </b>with the intuitive drag-and-drop builder</li><li><b>Use conditional logic, branching paths, and triggers</b> for more precise and personalized workflows</li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="cxgenie2025-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-3.png?optimizer=gif"
                alt="Automation builder"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-3.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-3.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-3.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Offload repetitive inquiries with no-code automations.</i></h5><h4 class=""><b>Level up customer support with add-ons</b></h4>

<p>Best of all, you can<b> supercharge your customer support experience with add-ons </b>that turn the CX Genie into a powerhouse.</p>



<ul><li><b>White label the platform</b>, adding your unique brand to every dashboard and email</li><li><b>Set up a help desk with KPIs, CSAT reports, and performance tracking </b>to ensure everything goes smoothly</li><li><b>Sync data with ecommerce platforms</b> like Shopify and WooCommerce to train your chatbot using real-time sales data</li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="cxgenie2025-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-4.png?optimizer=gif"
                alt="Add-ons library"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-4.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-4.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/cxgenie2025-4.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Power all of your support needs with CX Genie’s library of robust add-ons.</i></h5><p>CX Genie makes it easy to optimize your entire customer support process with cutting-edge AI technology tailored to your business needs.</p>

<p>Give your customers instant, 24/7 support.</p>

<p><b>Get lifetime access to CX Genie today!</b></p>

Offer 24/7, AI-powered customer support and white label the solution to resell to your agency clients

Simplify customer support with AI

Surprisingly Easy to Master

Great Experience with CX Genie - A Support Tool Worth Trying

Great Potential

Value for Money

Pros & Cons After 1 Week

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