Q: How many credits are used for basic Chatbot convos via me, my team or clients - from the automation credit limits?
I asked the Q & A chatbot on your site:
Q: "hi, how many Ai credits, from my accounts' automation limit, are used for basic chatbot convo?"
Reply: "Hello! đ The number of AI credits used for a basic chatbot conversation can vary based on the specific interactions and the complexity of the conversation. Unfortunately, I don't have the exact credit usage details for basic chatbot conversations in our knowledge base.
If you need precise information, I recommend reaching out to our support team at +1 850 387 4172 or via email at info@diaflow.io. Theyâll be happy to assist you!"
Dung_Diaflow
Apr 2, 2025A: Hi ConComSys,
Thanks for reaching out with this questionâitâs a great one! I totally understand wanting clarity on how chatbot conversations impact your automation credits. Based on what weâve shared before, credits are used for AI tasks like chatbot conversations when they involve an LLM (e.g., OpenAI or Claude). The cost depends on the number of tokens processed: 0.055 credits per input token (what you or your clients say) and 0.022 credits per output token (the chatbotâs response).
For a âbasicâ convoâsay, a short exchange like âHi, how can I help?â (10 input tokens) and a reply like âTell me about your productâ (10 output tokens)âitâd be roughly 0.55 credits (10 Ă 0.055) + 0.22 credits (10 Ă 0.022) = ~0.77 credits. A longer or more complex chat would use more tokens, so it varies. If youâre on Tier 1 (6,000 credits/month), thatâs thousands of basic convos, but it depends on usage by you, your team, or clients.
If you use Bring Your Own Key, LLM nodes donât consume credits, which could save a lot for chatbot-heavy flows!
I Hope that helps clarify things!
Best,
Diaflow team.
ConComSys