Q: "Thinking" personalization
Hello,
I went full tier with Diaflow.
Starting using it and it works like a charm. One matter : especially with the chatbox : the lack of personalization for language.
With my customers (french), "Thinking..." is not great.
Any way to have it personalized ?
Thank you ?
Trung_Diaflow
Jun 19, 2025A: Hi Aguolo,
Thanks so much for your support and great to hear that Diaflow is working well for you!
Regarding the "Thinking..." message in the chatbox — we're sorry, but at the moment, this customization isn't available. That said, we really appreciate your feedback, and we'll discuss this with our team and add it to our feature backlog for future improvements.
Thanks again for helping us improve!
Best regards,
Diaflow CS Team
AguoloPLUSHi Trung,
That's what i understood.
It is a real problem. Using an auto chatbox and have it not be 100% in the language of the user really limit the experience. And since it's an iframe, we can't really find some js tricks to replace them on the fly.
Can we expect some kind of customizations soon ? It is that important for us
Best regards,
Hi Aguolo,
Thank you for the thoughtful message — and I completely understand your concern. While this feature isn’t available yet, we fully recognize its importance. We’ve already noted your feedback and will bring it up with our product team.
Thanks again for helping us improve!
Best regards,
Diaflow CS Team