Dokan Cloud Reviews

Dokan Cloud shows potential; however, it is still relatively new. I initially purchased the Tier 7 plan to utilize the marketplace features, but encountered certain limitations. For instance, the integration for live chat is restricted to WhatsApp, which is not ideal for marketplace buyers needing to contact vendors outside of the platform. Additionally, the system does not allow disabling physical products, as I only want vendors to see options for digital products. The digital product listing feature is limited to file uploads only. After multiple attempts to use the platform effectively, I decided to request a refund. I will be switching to WordPress as it better suits my needs at this time.

I’ve been in eCommerce for years, and I can honestly say that Dokan Cloud has been one of the most frustrating and costly experiences I’ve ever had with a SaaS product. What seemed promising at first turned out to be a deeply flawed and incomplete platform, with basic features either missing, broken, or misrepresented, and customer support that is, quite frankly, useless.

Here’s just a small sample of the major issues I encountered (which have already cost me over $5,000 in wasted time and labor):

CSV Upload is Broken
All products uploaded via CSV are automatically set to "Draft" with no option to publish in bulk. I uploaded over 36,000 products and now face the impossible task of publishing each one manually. After three weeks of back-and-forth with customer support and multiple tickets, there’s still no solution. I even managed to get on a video call – they promised to “look into it” and never followed up.

No Way to Update Products via CSV
Most platforms use SKU as the anchor for product updates – not Dokan. Their system simply duplicates products, making it impossible to maintain or update your catalog without creating a mess. For any serious seller, this is a dealbreaker.

False Advertising – Bulk Updater is Useless
They claim to offer a bulk updater, but it only works on 15 products at a time, and you still have to manually edit each one. It’s not a bulk updater – it’s just a filtered manual editor. This is incredibly misleading.

URL Slug Column Doesn’t Work
The CSV column meant to set custom URL slugs is completely non-functional. This was a key part of our SEO strategy and now, thanks to Dokan, we’re stuck with a site full of default, unoptimized URLs.

Broken Sitemaps = Google Penalty
Their GA4 integration might technically “connect,” but your product sitemap won’t work. As of this writing, the category sitemap was only fixed after three weeks of pushing, and the product sitemap is still broken. This means any live site using Dokan will be penalized by Google, crippling visibility before you even begin.

Customer support is simply for show. You’ll wait weeks, open multiple tickets, and still get no resolution. Even if they fix a bug weeks later, it won’t help if your catalog is already uploaded, because there is no reliable way to edit or update listings in bulk.

This platform may work if you're only uploading 10 products and don’t care about SEO, but for any serious store owner, Dokan Cloud is a disaster. I strongly urge anyone considering this product to look elsewhere. The time, money, and stress this platform caused me was not worth it.

NEW REVIEW 3 TACO
Good morning, I'm updating the review, obviously leaving the old parts to show how they worked following my requests.
The staff initially struggled to respond to the problems listed and I must say that the custom domain error has finally been resolved, unfortunately I don't see and I still don't have the ability to insert, create and modify coupons and shipments in the admin area, but only in individual sellers. It's not very convenient to manage some parts from the sellers area, it would be perfect to be able to manage much more from the admin area, also because in the event of any problems on the platform the admin should have an interface with a more complete menu and if it were possible to also have the ability to make automatic recurring subscriptions or rentals, which would be very useful. Every now and then there are slowdowns in the platform but all in all it seems to respond fairly well. It should be tested with a large number of customers, hoping it doesn't crash.
Waiting for a response to the following ticket, I will update the feedback and hoping to get to 5 stars, I'm already increasing to 3 stars from 1 initial star. You have a good platform but you need to focus on the difference in the little things and higher quality in the assistance, which today are not yet fast and precise compared to the competitors but I am sure that you have all the cards to get there. some more updates for those who believe in the platform and have purchased would be automatically inserted in the near future.

OLD REVIEW 1 TACO
Unfortunately I am reviewing a product that could have all the credentials to be a quality product but with many problems in managing custom domains, lack of coupon service on the panel of any site, impossibility to create shipments. I have opened various tickets because the live chat indicates that they cannot manage the problems but despite various tickets opened for more than 5 days, without any response, I find myself unable to use the paid service. I asked if the shortcomings could depend on the limitations based on Tier 7 but the only response is that they do not know why there are these problems. Before asking for a refund I will wait another 24 hours but if they do not solve the problems or if I find out that they have placed limitations that were not indicated, I am forced to request a refund. The product has a lot of potential but errors and inadequate assistance lead me to this review, because if problems arise on started sites and the Dokan group is unable to solve them, we are on the front line and we are the ones who absorb the bad impression with customers with a relative loss of credibility.

Thank you for your reply and I answer the question:
I opened various tickets #281393 on Jun 15, 11:23 AM, #281394 on Jun 15, 11:27 AM for another domain, #282232 on Jun 20, 11:29 PM and various chats with Helena, Clara and I don't remember the other names with whom I chatted, however to date I have not had the solution to the reported problems and I do not understand why I cannot create vouchers or personalized shipments. Hoping for a solution, I thank you in advance

I've been trying out Dokan Cloud for a little bit. while it isn't perfect, I must say I'm quite impressed! The platform is loaded with features that a basic store setup needs. The interface is easy to use and is simple yet effective. The page builder has some flaws but overall I think this product will get better with time! Happy I purchase and will consider purchasing more!

We had a virtual support session via Google Meet with Eshfat and Yeasin from the Dokan Cloud support team. They were incredibly helpful in resolving our custom domain integration issue and assisting with theme styling challenges. For a few more complex issues, they recommended opening a support ticket for developer collaboration. Overall, the experience was smooth, and their support was top-notch. I highly recommend Dokan Cloud for anyone looking for reliable and responsive service!