Demonstrates potential but lacks sufficient development at this stage.
Dokan Cloud shows potential; however, it is still relatively new. I initially purchased the Tier 7 plan to utilize the marketplace features, but encountered certain limitations. For instance, the integration for live chat is restricted to WhatsApp, which is not ideal for marketplace buyers needing to contact vendors outside of the platform. Additionally, the system does not allow disabling physical products, as I only want vendors to see options for digital products. The digital product listing feature is limited to file uploads only. After multiple attempts to use the platform effectively, I decided to request a refund. I will be switching to WordPress as it better suits my needs at this time.
MdJahidul_DokanCloud
Jul 17, 2025Hello @ MeowTo.+.+,
We are grateful for the feedback shared with us. The gaps outlined in the feedback form regarding the live chat integration, product options, and digital product listings have impacted your ability to fully utilize Dokan Cloud.
Please be assured that your suggestions, like every other user, are important to us, and we do our best to restructure the platform based on actual user needs. Your insights are invaluable in helping us identify areas for growth, and we will certainly consider your feedback as we continue to develop and improve Dokan Cloud.
We are committed to providing a better experience for all our users, and we hope you’ll consider giving us another chance in the future as we implement updates and new features.
Thank you again for your honest feedback, and we wish you the best with your future endeavors.