NEW REVIEW 3 TACO
Good morning, I'm updating the review, obviously leaving the old parts to show how they worked following my requests.
The staff initially struggled to respond to the problems listed and I must say that the custom domain error has finally been resolved, unfortunately I don't see and I still don't have the ability to insert, create and modify coupons and shipments in the admin area, but only in individual sellers. It's not very convenient to manage some parts from the sellers area, it would be perfect to be able to manage much more from the admin area, also because in the event of any problems on the platform the admin should have an interface with a more complete menu and if it were possible to also have the ability to make automatic recurring subscriptions or rentals, which would be very useful. Every now and then there are slowdowns in the platform but all in all it seems to respond fairly well. It should be tested with a large number of customers, hoping it doesn't crash.
Waiting for a response to the following ticket, I will update the feedback and hoping to get to 5 stars, I'm already increasing to 3 stars from 1 initial star. You have a good platform but you need to focus on the difference in the little things and higher quality in the assistance, which today are not yet fast and precise compared to the competitors but I am sure that you have all the cards to get there. some more updates for those who believe in the platform and have purchased would be automatically inserted in the near future.

OLD REVIEW 1 TACO
Unfortunately I am reviewing a product that could have all the credentials to be a quality product but with many problems in managing custom domains, lack of coupon service on the panel of any site, impossibility to create shipments. I have opened various tickets because the live chat indicates that they cannot manage the problems but despite various tickets opened for more than 5 days, without any response, I find myself unable to use the paid service. I asked if the shortcomings could depend on the limitations based on Tier 7 but the only response is that they do not know why there are these problems. Before asking for a refund I will wait another 24 hours but if they do not solve the problems or if I find out that they have placed limitations that were not indicated, I am forced to request a refund. The product has a lot of potential but errors and inadequate assistance lead me to this review, because if problems arise on started sites and the Dokan group is unable to solve them, we are on the front line and we are the ones who absorb the bad impression with customers with a relative loss of credibility.

Thank you for your reply and I answer the question:
I opened various tickets #281393 on Jun 15, 11:23 AM, #281394 on Jun 15, 11:27 AM for another domain, #282232 on Jun 20, 11:29 PM and various chats with Helena, Clara and I don't remember the other names with whom I chatted, however to date I have not had the solution to the reported problems and I do not understand why I cannot create vouchers or personalized shipments. Hoping for a solution, I thank you in advance