Q: Clarification on Setting Up Second White Label Account
Hi,
I recently purchased an additional white label account at the last minute to add to my agency. However, I’ve noticed it may be linked to the first one I previously set up. I’d like some guidance on how to properly set up the second white label, as I plan to use the first one for a niche platform and the second one more broadly for my agency.
Could you please advise on the correct setup process for managing both separately? Additionally, if I decide to refund one of the licences, will the purchase email used be tied to both accounts, or will that affect the refund process in any way?
Many thanks in advance for your help.
I did find away to add a return link in line with the menu but it did not show in the mobile device, so I settled to adding a button to the top of the portal linking back to my editable landing page. Kind Regards
Colin_Dropboard
May 4, 2025A: Hi there!
To get help with your account specifically, please email us at hello@dropboardhq.com and include the email addresses that are registered for each account. I want to make sure I understand your issue so in that email if you could include a bit more of the specifics of what we can help with that would be great!
The AppSumo deal is registered to one specific email address per purchase -- one email cannot be used for both purchases, so if you initiate a refund it will only affect the specific license you refund.
Thank you!