The support chat window feels good, especially when it says: We're online. Expect a reply in the next 15 mins., but if no one answers questions there, even after 2 days, then it's just cosmetic.

I've sent several questions now:

1. 2FA doesn't work, I can't secure my account via 2FA. There is a warning message: Something went wrong! Please try again later.

I've tried it several times on different days - it just doesn't work.

2. Email verification completed. Of the ones BrandNav describe as invalid, at least 15 people opened the newsletter today. How is that possible?

I think BrandNav is struggling with the pitfalls of technology. I think I'll return it.