Hey there 👋

Thanks for taking the time to leave a review—even if it stings a bit 😅 I totally get where you're coming from.

Just to clarify a few things:

• Right now, the Broadcasts section is separate from the Email Builder because broadcasts serve a different use case from automated flows. Think of them like newsletters or one-off announcements, while the Email section is where you design emails to use inside flows (automations). That said, your feedback is valid—we are exploring ways to make this feel more unified and intuitive 🙏

• As for selecting multiple segments in a Broadcast: yep, totally fair point. Right now, you can only choose one segment per broadcast. That’s a limitation we’ve been meaning to rethink, and your frustration reinforces why we need to prioritize it. We’ve added this to the roadmap discussion.

You’re absolutely right that if you need hyper-granular targeting for broadcasts across multiple segments, this might feel limiting right now. But if you’re running behavioral automations and lifecycle emails (like onboarding, lead nurturing, or custom flows based on user actions), Encharge really shines there—and that's what a lot of our power users love it for.

We’re not perfect, but we’re building Encharge for the long run—and that includes listening to tough feedback like yours. Appreciate the honesty 🙌