Ethos Questions

Showing 1 - 20 of 78 questions

Q: Is Ethos currently down?

I submitted multiple emails and chat messages about having trouble redeeming my codes, but I haven't received a response. I can't create any showrooms or pretty much do anything on the site without a membership, despite purchasing Tier 4 a week ago. Is Ethos currently down, or is this going to be foreshadowing about how assistants go? I really want to give Ethos a go before asking for a refund.

hilda2PLUSJun 23, 2025
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Founder Team
brianmfriedman

brianmfriedman

Jun 23, 2025

A: Hey Hilda,

I’m really sorry we missed your messages. We’re usually super responsive Monday–Friday, so this definitely isn’t the norm and we’ll make sure it doesn’t happen again. I just emailed you directly with steps to get your account set up and get you into your Tier 4 membership. You should be all set shortly, and if there’s anything else you need, we’re here to help.

Thanks,

Brian

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Q: PRIVACY

Where's the privacy of OUR CONTENT, why is not GDPR ready yet????

TheGarPLUSJun 3, 2025
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Founder Team
brianmfriedman

brianmfriedman

Jun 3, 2025

A: Hey The Gar,

We have a Terms of Service, Privacy Policy, and a cookie manager to handle user preferences. To ensure GDPR compliance for data transfers outside the EEA, we offer Standard Contractual Clauses (SCCs), which provide legal safeguards for personal data shared internationally.These apply to both the Ethos Brand Management Platform and Marketing Website. Let us know if you need a...

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Q: any plans to update the UI of your platform?

WonkaPLUSApr 28, 2025
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Founder Team
brianmfriedman

brianmfriedman

Edited Apr 28, 2025

A: Hey Wonka,

We’re planning to upgrade our frontend later this year using Ant Design and Tailwind components. If you have any feedback or ideas on how we can improve the UI, feel free to email us at team@yourethos.io. We’d love to hear your thoughts.

Thanks,

Brian

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Q: I bought Standard, can I upgrade to agency?

I missed the view plan deals button. I think agency is what I need. Can I update this without paying twice?

1f1033e960c3445d9d4304b3a88b1566Apr 21, 2025
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Founder Team
brianmfriedman

brianmfriedman

Apr 22, 2025

A: Hey,

Can email us at team@yourethos.io?

Thanks,

Brian

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Q: file format conversion in download

I think I'm in LOVE!!!

One question. Does your platform support built in file conversion or do I have to upload all size and file format variants as a part of my brand's assets? In other words does your platform support "the ability to convert upon export asset files in the right size, and file format."

IgniteArtsAndSTEMPLUSMar 12, 2025
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Founder Team
brianmfriedman

brianmfriedman

Mar 12, 2025

A: Hey IgniteArtsAndSTEM,

We are building out file conversion next quarter. You'll be able to upload a file such as a PNG and then a user would be able to download it in a different format such as EPS or SVG. For now you can upload different files with different formats and label or tag them to make them easily searchable. Here's an example: https://brand.supermush.com/#identity

Thanks,

Brian

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