FacePop Reviews

As I have tried contacting support and Fatos and received no replies, I feel that the previous review is too generous. Nonetheless, I leave it below unchanged, but it feels now as if the product is abandoned. I have seen on trustpilot also a customer complaining that there is no support. Buy at your own peril! Some things work and some don't but there seems to be no more development or humans to get in touch with should issues arise.

I think for the price it's a good product. I tried the trial first and there's a lot it's capable of. It's easy to upload videos which are then stored by the system and can be used on almost any site* in the customizable facepop. Great CTA choices. I especially like that I can use another facepop video as the CTA, meaning that my customers can effectively have questions answered by navigating facepops. It's great that I can embed in multiple places and simply edit the video in the app and have those changes roll out to everywhere I embedded the facepop.

I did come across a number of issues which I will post below and hope the founder will do something about these. If these were fixed, I think I'd change my rating to a 5 taco, but I am a bit concerned that these issues exist ,and see that many questions for this product have not been answered, giving me some concern about how actively and with what passion the product is being maintained and developed.

Issues/Feedback

-Need to be able to delete collected videos for customer privacy and GDPR compliance reasons
-Please add "sent video" to webhooks
-Please add ability to save custom branding to "color studio"
-Reports are unrealistic: 6 views / 5hr33 mins from a 20 sec video
-*Cannot embed as a mini video everywhere because this requires the "instant embed" script which not all sites will allow...in these cases you can use the "iframe" code, but that inserts only the large version of the video and even the "iframe" code is a script which does not use "iframe" embed, meaning that again some sites refuse to accept it!
-Issues with using triggers: "Answerly.trigger('FacePop', '2f763353-5e98-457d-beac-3bc5b90c0713');’s server IP address could not be found.

In https://app.facepop.io/workspace/collaborate
for whatever reason, you see "missing image" icons making the interface cluttered and incomplete

Facefeed multiple issues
-https://app.facepop.io/facefeed/preview goes nowhere
-https://feed.facepop.io/?aaf8abaa-8fc2-4c5a-aa0f-xxxxxxxx doesn't show facepops, just loads page title
-embed code: nothing shows on the page after using it; tried on multiple sites

Poor support interface:
Support article https://docs.answerly.io/facepop-api/ found at: https://app.facepop.io/workspace/apikeys
doesn't open any page

Some investigation shows that all help docs have moved to help.answerly.io
After searching there, there's a message: "If you're looking for FacePop, Popup Hero or Banner docs, they have been moved to: https://help.facepop.io"

But clicking there takes me to yet another 404 page!

You really need a team member to go on the customer journey and discover these issues!

It's been 2 weeks since I bought and left requests for help getting into the product. Nothing. I see little to no activity anywhere on their product. Spend abandoned.
Time to just request a refund.

I wanted to really love this product and keep going back and forth with customer service for over a month on how to set up FacePop in the backend for my WordPress website. There are no videos on their site on how to achieve setting up Integration, how to use webhooks, does not offer Email CTA for a redirect, or in-app tutorials or tooltips to help in the backend ... which I brought to customer service's attention. It's critical to show your customers how to work your product in the backend.

Although customer service is nice, I was not getting anywhere after a month of going back and forth for support and purchasing this product to set up on my website! After "they" installed code on my website, it still was NOT working, and I was told to clear the cache many times, which I had already done from the website, not the browser.

Unfortunately, I will have to return this product after much time, energy, and frustration. I gave customer service many chances to intercede and help me maneuver FacePop, but it still is NOT working correctly!

Facepop is an amazing tool for all businesses to use. I've integrated facepop. in all my marketing campaigns and on the website. It is a great way for customers to see you and your team ensure that you are a real person and really care about them. It's an amazing way to add CTS in a cool and an engaging way I've been using it for more than a year now and I don't want to work without it anymore.

I don't write reviews for most products I purchase on AppSumo. However, FacePop is a fantastic lead generation tool, and I want to share my experience so far. I’m really glad I picked up the 2-code deal!

The app interface is clean and well laid out, and once I got past a bit of an initial learning curve, I could see how powerful it is. I am looking forward to the evolution of this product. I want to use this on every website I build!

What I Love

• Effective Lead Capture: The tool seems like a serious conversion booster. Once set up, it works almost exactly as expected.

• Great List of Integrations: They’ve already got a solid lineup of integrations. (I was pleasantly surprised to see a lesser-known email marketing platform Selzy included, which I use on some client projects.)

• iFrame Works Well: However, it's important to note that it just places the FacePop on a page. It does not do the overlay effect the way the Instant Embed feature does.

• Instant Embed Works Well: I ran into some issues at first, but once I realized the script needed to go in the main WP site footer (not an Elementor footer), it worked exactly as expected.

• Support: The AI chatbot wasn't helpful for me. However, their email support team is friendly and responsive. (It seems to take about 24 hours to get a response.)

I did experience several things that kept this from being a five-taco review.

• Login UI Issue: Every time I log in, I get a blank white screen on the left side under the greeting. Refreshing the page fixes it, but it happens every time. Not a dealbreaker, but worth mentioning.

• Workspace Navigation: There is a bit of a learning curve when figuring out the difference between the main menu and the workspace menu. Also, once I understood that the admin workspace has access to everything from the other workspaces, it made sense, but at first, it was not intuitive. I kept thinking something was wrong when switching between the admin workspace and another workspace. It was not until I had two separate workspaces in addition to the admin workspace that it all made sense.

• Integrations and Workflow: The list of integrations is great, but Bento has become my primary email platform, and it is not supported yet. (If you don't know about Bento yet, be sure to check it out. it is super powerful and extremely affordable.)

I tried setting up a workaround using the Google Sheets CTA and SureTriggers, but SureTriggers’ Google Sheets automation does not currently fire in real-time, only on a schedule or manual push. That means I cannot instantly deliver a freebie after an email opt-in, which is a big part of my workflow and something I expected FacePop to handle. Facepop does offer an Email CTA for a redirect. But without a direct integration with Bento or a way to trigger a redirect after email submission in the Google Sheet CTA, it is not yet a viable lead-generation tool for the website I actually purchased this for!

• Onboarding and Tooltips: The help center is solid, but there are no in-app tutorials or tooltips. A quick guided walkthrough would help new users get up to speed faster. That said, this is partly on me since I tend to dive in first and read the docs later if I can't figure it out on my own.

All that being said, FacePop is an incredibly well-designed lead-generation tool, and I can see it working great for a lot of people. If they add more integration options like Bento and SureTriggers, along with a way to redirect users after submitting their email via the Google Sheets CTA, this would easily be a five-taco review from me.

I am not sure how receptive and nimble their development team responds to feature requests. But hopefully, enough people will request Bento and SureTriggers integration and a google sheets redirect! ( Send them an email: hi@answerly.io)

Would I recommend it? Absolutely, if this is the kind of lead-generator you're looking for. But be sure to check if it integrates with your workflow first. If your email marketing tool is on their list, you are golden!