Q: Support? Why do requests keep failing
I set up Stella and asked it to draft a couple emails, failed. Then I asked it if we got any emails from Wordfence, that failed too.
Then when I asked it if there was any support, THAT made it finally answer the previous question and it showed emails from Wordfence.
Anyway is there a support email address or something how can I get this thing working?
PV.FastTrackr
Jun 20, 2025A: We were facing some issues with AWS, which is now resolved. It should be working fine for you. If that's not the case please write us at support@fasttrackr.ai
mot393PLUS
Verified purchaser
to add detail, the response is "Oh no! Something went wrong. Your request couldn't be processed. Please try again" but with emojis.
What's weird is it will then complete an OLD request. it just happened again! I asked it to research something and it replied with. I'VE JUST DRAFTED YOUR EMAIL lol its very jarring to use. I do hope there's some temporary hiccup or an issue with my specific account?
mot393PLUSVerified purchaser
Just an update - it appears to be working much better now. I will see but hopefully it was temporary! Thanks for the support email address.