A: Thank you for reaching out. Here’s a detailed breakdown of what’s new, what’s supported, and what’s coming next:

✅ What’s New:
Automatic Lead Collection: AI Agents now intelligently identify user intent collect user contact information.

Automatic Ticket Creation: Automatic ticket generation based on user interactions.

Advanced Appearance Settings: Enhanced customization options, including support for GIF avatars, chat widget positioning, multiple language interface support, bubble messages, and many more.

Analytics Module: A powerful tool providing advanced analytics and conversation insights. Users can track frequently asked questions, identify areas where the Agent needs improvement, and easily adjust and optimize responses.

Advanced Usage Tracker: A detailed reporting tool that allows users to analyze consumption, providing deeper insights into usage patterns.

Call Center Analysis Module (VoiceQA): A comprehensive new tool designed to help Customer Service teams evaluate call center performance effectively.

📌 AI Models Support:

We are currently adding support for Grok AI, though we are still in the process of determining the model pricing.

While we are considering adding more models like DeepSeek in the future, this is not our primary direction as a company.

OpenRouter will not be supported at this time.

🌐 Internet Access for Assistants:

We support internet access for assistants through Perplexity models. Since Perplexity changed their models in February, we are actively developing an additional feature to accommodate the new models.

Additionally, a secondary option using Google Search is available but only on demand. As this option is slower, we can enable it after individually agreeing on terms with the client.

📱 Widgets:

While no new widgets have been added recently, we highly value customer feedback. If you have suggestions for widgets you’d like to see, we’d be more than happy to consider and implement them.

🚀 Upcoming Features:

Workspaces: Enabling structured collaboration and organization within FineGuide.

Full Voice Conversation Support: Providing seamless, full voice interaction capabilities.

File Uploading through Chat Window: Allowing users to share files directly through the chat interface.

Human Agent Support: Facilitating human agents to take over conversations, including voice calls, to ensure high-quality customer support.