Memory Intensive, Useless, Unproductive, Slow or Non-existent Support
The product is tied to single account gmail on chrome, if you add another profile or email, flyplates stops working, Also the extension takes lot of memory and slows you down The customer service is pathetic, they ask to send several video recordings, even then they cannot resolve it, they reply to your emails after a week. troubleshooting this will take more time than saving your time, Also the Flymsg macros will trigger unnecessarily with out any speecial character, may be there is one, but support have no idea, they ask you to research on your own for options to use special character to trigger it. it is better to use free beeftext or AutoText which is super fast , works across all browsers, applications globally also, this is not worth the appsumo price
FlyMSG.io
Jul 9, 2025Sam,
Thank you for your review. Unfortunately, this is 22% FlyMSG and 78% user error. Let's review your issues one by one:
1. "The product is tied to a single Gmail account on Chrome."
Answer: That is incorrect. Many have one chrome profile they use and are signed into FlyMSG with a different email. However, you did not correctly describe your error above. What actually happened was: You're logged in using udeYXX@ gmail.com and the account that you purchased the AppSumo subscription was tied to the email address sam.XYX1234@ gmail.com. Of course, it wouldn't work because you signed into the wrong account. That's a user error.
2. "If you add another profile or email, FlyPlates stops working."
Answer: Of course, if you sign into the wrong account with a free plan, you won't have access to premium services under a different account with a premium plan. That's only logical and a user error.
3. "The extension takes alot of memory and slows you down."
Answer: It slowed you down because you weren't using the right account. User errors and things were becoming complicated.
4. "The customer service is pathetic. They asked to send several video recordings and even they couldn't resolve it is what you wrote."
Answer: Yes, thank goodness they asked, otherwise they would not have deciphered that you used the incorrect account unbeknownst to you. There is a reason why they have a 9.7/10 NPS score with 25,000 users. It's because they were intelligent enough to follow the process to figure out if the user (you) signed into the wrong account, thereby giving you all of the problems.
5. "No reply to an email after a week."
Answer: You are right, they didn't reply and in fact replied today. This one was a Vengreso error.
6. "Troubleshooting will take you more time than saves you time."
Answer: Actually, no, we don't have users that often that make the self-induced mistake of signing into their account with the incorrect email they signed up for from AppSumo. In fact, our users save 22 hours a month on average and 33 hours a month on average for power users. You could do the same.
7. "FlyMSG Macros (aka FlyCuts) will trigger unnecessarily without any special character."
Answer: This is simply not true and, again is a user error. In fact, you did not complete your training found at https://app.vengreso.com/flyboard?showonboardingprogresstraining=true. While you finished the initial onboarding, the additional training showing you how to use FlyCuts is 0/6. If you had taken the 6 lessons and watched the videos to learn how to use the platform, you would have discovered you can use any shortcut, flycut, macro you want. But we do recommend using a dash or slash. Why?
So that you don't unnecessarily build out snippets when you're typing a general word. This is again a user error as it's only logical if you create a shortcut with the letters "us" but you go to type the word "user" the letters "US" are in the word "user" and therefore your FlyCut will build out. That is what is happening on your account. Again, a user error.
8. We "asked you to watch videos" - why?
Answer: Because we've created the training and have a 9.7/10 NPS score for a reason. Our training, email drip and follow-through are so complete and you didn't complete it. Doesn't it make sense to urge a user to address the problem by self-educating ? Again, user error.
9. "FlyPlates within the Gmail interface don't work."
Answer: You did in fact find a minor bug. But, guess what I just found on LinkedIn and reported to them? A bug and they acknowledged it was a bug and would work on a fix which was stated it would take 3 months! However, the FlyMSG team didn't leave you high and dry. We responded back with the exact way you could get around it within the application. So you have an easy way to fix the problem.
Overall, we own 2/9 issues, which is 22% of the problem. You own 78% of the errors. Sorry to say Sam, this is not a FlyMSG problem.
If you stay, we'd welcome you. If you leave, that is your choice, but rest assured we will not change our customer service methods as they have been very engaged and relentless at trying to resolve your self-induced challenges.