Q: How can I disable users own access to whitelabel settings?
I am in love with Followr, and everyone I show it to is also enthusiastic. But I have an urgent concern:
When I invite a user to a company, they also have the option in a login area to create whitelabel settings or subscribe to a Followr pricing plan. Of course, that doesn’t make any sense because then the whole whitelabeling becomes obsolete if they can finalize a pricing plan themselves, which may be only half as expensive.
Is it a bug that a user can create a "New Company" and completely detach from my account?
And in the "New Company," where they are automatically directed, find all the whitelabel settings?
This needs to be disabled urgently; otherwise, all the acquisition work and pricing structures we establish are pointless.
Or am I doing something wrong?
And second question: what is the difference between users and admins?
MarcosfromFollowr
Jun 6, 2025A: what you’re pointing out is absolutely logical, and we’re currently evaluating the best way to handle it.
Right now, when invited users create a new company, that company gets created outside your main account — meaning it’s no longer under your whitelabel environment. That’s obviously not ideal. The solution we’re working on is to block invited users from seeing or using the “Create New Company” option. We're actively working on this and expect to release a fix soon. You'll see this asap.
In the meantime, we recommend telling your clients not to create companies themselves, and instead you should create each one under your main account and invite them in. That keeps everything properly scoped under your whitelabel setup.
regarding your second question:
The main difference between an admin and a user is that admins can invite other users to the company, while users cannot. That’s the primary distinction.
Hajo_RPLUSOK, thank you. Approximately when do you think it will be finished?
I found two more bugs, the first one is important:
1. When I invite someone as an admin from my whitelabel account, he can delete other admins, including me as the Whitelabel owner. After that, I no longer have access to the company. That just happened to us.
Hajo_RPLUS2. If someone registers with a different email address than the one they were invited with, they can also create an account outside of the white label.
Hajo_RPLUSAnd if someone is invited, they shouldn't have to fill out the company's details again, as they already exist.