Hello - I sent an email to support and haven't received a response

Question

I tried to activate my appsumo plan and I got an error saying I couldn\u0027t.  The error stated we are unable to process your verification code and to contact support for resolution.  I would like to test out the app and begin using it but can\u0027t get the activation to work.  Any help?

Patrick_Frontly · Answer

Hi Jason, our sincerest apologies. We did find a glitch in our activation flow, but we\u0027ve sorted all that out now. Here\u0027s how to resolve your issue ASAP:\u000a\u000a1. If you weren\u0027t able to get into Frontly yet, create an account manually at https://v2.frontly.ai/signup\u000a\u000a2. Contact our support team via the in\u002Dapp chat or support@frontlyapp.com confirming the email you used for your account, and the \u0027license key\u0027 from your AppSumo purchase receipt.\u000a\u000aOur team can use this to resolve your account quickly.\u000a\u000aThanks again for your purchase, and sorry for the hassle!

jason558 · Answer

It happens.  No worries.  Will do this tonight or tomorrow am.  Thanks for the follow up.

hamishmacdonald · Answer

Same issue here. I sent an e\u002Dmail with my license key to the support address but hadn\u0027t yet created an account\u003B now I have.

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