No one can argue the importance of such tool for any business owner but it's missing important features.

Their invitation emails cannot be fully customised. For example, they keep Goppeo social media links in the signature section of the email and you can't edit it.

The email header image cannot be changed, and shouts Gappeo.

The assessment landing page has a spotlight image as if something is broken, and again, you cannot customise anything.

You cannot set the change or extend the time of the Gappeo pre-built test.

Couldn't find any help resources. Even their support page is just a form with no option to chat or a way to follow up on your support tickets.

On top of that, most links on their AppSumo page are not working. For example, roadmap link leads to an empty trello board and the request a demo is a broken freshdesk link.

Everything makes me feel that the product is not getting enough care and attention

I am keeping the tool for now till I see how their team will respond to the above.