Hi kazerog2000,

We’re truly sorry to hear about your frustrating experience, and we completely understand how disappointing it must have been not to receive timely support , especially when trying to activate a product you were excited to use.

This is absolutely not the experience we want our users to have. We’re currently reviewing what went wrong in your case and will take immediate steps to improve our response times and follow-up processes.

If you're still open to it, we’d really appreciate the opportunity to make things right. Please contact us directly at support@goosevpn.com, and we’ll prioritize your request to ensure it’s resolved as quickly as possible.

Thank you for your feedback — it helps us do better.