I wanted to update my previous review after some recent developments with customer support.
The Update:
After my initial frustration with unresponsive support, they finally got back to me and we're now actively working through the setup process. The attribution tracking issues I was experiencing are being addressed, and I'm starting to get a better sense of what this software can actually do when it's working properly.
Current Status:
While we're still in the setup phase, I feel much more optimistic about the software and its features. The support team seems more engaged now, and I can see the potential this tool has for SEM work.
Moving Forward:
My main hope is that they continue to develop and update this platform to become the strong SEM tool it has the potential to be. The foundation seems solid; it was just the initial technical hiccups and communication delays that created such a poor first impression.I know they are working daily on this so my fingers are crossed.

I'll likely update this review again once I've had more time to use the software in practice, but for now, I'm cautiously optimistic that my investment in the highest tier might pay off.