Hi team I know you're snowed under and wonder if there are issues with the system I have one active event as you can see here https://share.zight.com/NQumlQq7
I went to create another event and it says I have used up all my events (10/10) so not sure if it's a bug which I assume it is!
I would appreciate it if you could kindly confirm the transaction terms. Specifically, I would like to know whether it’s possible to upgrade my tier even after 60 days have passed since the initial purchase. For instance, if I purchase Tier 1, would I be allowed to upgrade to Tier 5 after 180 days?
A: Hey, thanks for the question. If you want to be 100% sure, I'd absolutely recommend reaching out to AppSumo directly. But from my understanding, codes can only be purchased while the deal is running. Once the deal has finished, no further codes can be purchased, even if you've previously bought one or two codes during the deal window.
From our standpoint (HeySummit) we will never sell...
Hi, Is it possible to set up an evergreen event that allows ongoing, on-demand access, vs. scheduled 'repeating' events?
I see we can set up a talk to repeat at various frequency schedules (ex: every Monday at 9a), but what if we want certain groups of attendees to have ongoing, immediate, anytime access?
Say the live event is free for a week, but if people buy the VIP pass, we want to give them immediate, ongoing, on-demand access to the talks. How can we do that?
I see the "Next Day Delay" option (i.e. # of hours before HS 'turns it off' and restarts the talk, according to the schedule we choose). That might work,...but for something like this, I'd have to calculate 24 hours x 365 days x 10 years or something, which seems not quite right.
A: Hey, thanks for reaching out with your question. After reading it, I am wondering whether the auto-repeat or evergreen capability is what you need in this scenario.
If all you need is for your attendees to access content on demand, then that is the default behaviour for all talks within a HeySummit event (i.e. no auto repeating / evergreen functionality needed). That is to say, once you have...
Hey there, I was going through your Zero to Summit training/orientation course, and in one of the videos ("Customising Your Event > 5: Creating custom email broadcasts and sequences"), at about :40, it says auto & broadcast emails are only available on the Success plan.
A: Hey, thanks for reaching out! That's a great question.
For context in case anyone else reads this message, HeySummit has a built-in email platform. We can categorize the emails that HeySummit can send into two buckets.
On one side, we have transactional emails. These are all the templated, event-driven emails that need to be sent throughout the lifecycle of your event, whether it's a one-off...
Q: Evergreen webinar features in HeySummit — what’s built-in?
First off — just wanted to say I really love HeySummit. The platform’s been super intuitive and flexible, and it’s made hosting events a lot more manageable. Huge kudos to the team!
I know HeySummit supports pre-recorded sessions, which is great — but I’m curious how far that goes when it comes to running evergreen webinars. Specifically, I’m wondering if these features are available natively within the platform:
- “Just-in-time” access (e.g. starts in 5 minutes from when someone registers) - Simulated live chat or preset attendee interactions - Timed CTAs, polls, or downloads during replay - Time-zone aware scheduling for global audiences
Would love to hear if this is possible now, or something that’s being planned. Thanks so much! 😊
A: Hey, thanks for reaching out. It's so great to hear that you've enjoyed using HeySummit so far and that you've found the UX and interface intuitive. I really appreciate you taking the time to say that, as we spend a huge amount of time getting details like that right.
Okay, on to the question about evergreen webinars. As it currently stands, the way our auto-repeating or evergreen capabilities...
Q: Are there issues?
Hi team
I know you're snowed under and wonder if there are issues with the system
I have one active event as you can see here
https://share.zight.com/NQumlQq7
I went to create another event and it says I have used up all my events (10/10) so not sure if it's a bug which I assume it is!
thanks for the support
Share HeySummit
Q: Confirmation Regarding Transaction Terms
I would appreciate it if you could kindly confirm the transaction terms.
Specifically, I would like to know whether it’s possible to upgrade my tier even after 60 days have passed since the initial purchase.
For instance, if I purchase Tier 1, would I be allowed to upgrade to Tier 5 after 180 days?
Ben_HeySummit
May 18, 2025A: Hey, thanks for the question. If you want to be 100% sure, I'd absolutely recommend reaching out to AppSumo directly. But from my understanding, codes can only be purchased while the deal is running. Once the deal has finished, no further codes can be purchased, even if you've previously bought one or two codes during the deal window.
From our standpoint (HeySummit) we will never sell...
Share HeySummit
Q: On-demand, ongoing access possible?
Hi,
Is it possible to set up an evergreen event that allows ongoing, on-demand access, vs. scheduled 'repeating' events?
I see we can set up a talk to repeat at various frequency schedules (ex: every Monday at 9a), but what if we want certain groups of attendees to have ongoing, immediate, anytime access?
Say the live event is free for a week, but if people buy the VIP pass, we want to give them immediate, ongoing, on-demand access to the talks. How can we do that?
I see the "Next Day Delay" option (i.e. # of hours before HS 'turns it off' and restarts the talk, according to the schedule we choose). That might work,...but for something like this, I'd have to calculate 24 hours x 365 days x 10 years or something, which seems not quite right.
I feel like I might be missing how it works.
Thanks!
Ben_HeySummit
May 18, 2025A: Hey, thanks for reaching out with your question. After reading it, I am wondering whether the auto-repeat or evergreen capability is what you need in this scenario.
If all you need is for your attendees to access content on demand, then that is the default behaviour for all talks within a HeySummit event (i.e. no auto repeating / evergreen functionality needed). That is to say, once you have...
Share HeySummit
Q: Broadcast/auto emails included?
Hey there,
I was going through your Zero to Summit training/orientation course, and in one of the videos ("Customising Your Event > 5: Creating custom email broadcasts and sequences"), at about :40, it says auto & broadcast emails are only available on the Success plan.
Are these included in the AppSumo deal?
Thanks!
Ben_HeySummit
May 18, 2025A: Hey, thanks for reaching out! That's a great question.
For context in case anyone else reads this message, HeySummit has a built-in email platform. We can categorize the emails that HeySummit can send into two buckets.
On one side, we have transactional emails. These are all the templated, event-driven emails that need to be sent throughout the lifecycle of your event, whether it's a one-off...
Share HeySummit
Q: Evergreen webinar features in HeySummit — what’s built-in?
First off — just wanted to say I really love HeySummit. The platform’s been super intuitive and flexible, and it’s made hosting events a lot more manageable. Huge kudos to the team!
I know HeySummit supports pre-recorded sessions, which is great — but I’m curious how far that goes when it comes to running evergreen webinars. Specifically, I’m wondering if these features are available natively within the platform:
- “Just-in-time” access (e.g. starts in 5 minutes from when someone registers)
- Simulated live chat or preset attendee interactions
- Timed CTAs, polls, or downloads during replay
- Time-zone aware scheduling for global audiences
Would love to hear if this is possible now, or something that’s being planned. Thanks so much! 😊
Ben_HeySummit
May 17, 2025A: Hey, thanks for reaching out. It's so great to hear that you've enjoyed using HeySummit so far and that you've found the UX and interface intuitive. I really appreciate you taking the time to say that, as we spend a huge amount of time getting details like that right.
Okay, on to the question about evergreen webinars. As it currently stands, the way our auto-repeating or evergreen capabilities...
Share HeySummit